{"id":2300082,"url":"https://alion.io/job/evam-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2661878,"name":"EVAM","domain":"evam.life","url":"https://alion.io/company/evam-2","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T09:29:55Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T16:23:16Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Evam builds mission-critical technology for the people who keep society safe. Our software is used by police, ambulance, fire & rescue, and other public safety organisations to manage complex, time-critical operations. Every day, Evam supports first responders handling hundreds of thousands of life-threatening incidents.\nWe currently serve customers across the Nordics and the United Kingdom and have achieved 200%+ annual growth for the past three years. To support our continued expansion, we are now looking for a Support Technician to help our customers get the most out of Evam’s solutions.\nThis is a role for someone who enjoys solving problems, helping customers, and working with technology that makes a real difference in society.\nThe Role\nAs a Support Technician at Evam, you will be part of the team responsible for supporting our customers and ensuring that our products run smoothly in mission-critical environments.\nYou will work closely with customers, internal technical teams, implementation specialists, and product teams to investigate issues, answer questions, troubleshoot technical problems, and make sure our customers receive fast and professional support.\nYour focus is clear: help customers, solve problems, and contribute to a reliable and high-quality customer experience.\nWhat you will do\nProvide first-line and second-line support to Evam’s customers\nReceive, analyse, prioritise, and follow up on support tickets\nTroubleshoot issues related to Evam’s software, devices, integrations, connectivity, configuration, and user environments\nCommunicate clearly and professionally with customers throughout the support process\nReproduce and document issues for internal technical teams\nSupport customers with configuration questions and product guidance\nWho you are\nYou are service-minded, curious, and enjoy solving technical problems. You like helping people and can stay calm and structured when issues need to be investigated and resolved.\nYou are comfortable communicating with customers and can explain technical matters in a simple and professional way. You enjoy working in a team, but you are also able to take responsibility and drive tasks forward independently.\nWe believe you have\nA strong interest in technology, software, hardware, devices, networks, or integrations\nSome experience from technical support, IT support, customer service, SaaS support, or a similar role\nGood troubleshooting skills and a structured way of working\nStrong customer communication skills\nThe ability to explain technical issues in a clear and simple way\nA service-minded attitude and a genuine interest in helping customers\nGood written and spoken communication skills in Swedish and English\nThe willingness to learn and develop in a fast-growing technology company\nWhy Evam\nAt Evam, you will work on technology that directly impacts public safety and emergency response. You will join a fast-growing company, work with highly skilled colleagues, and help ensure that first responders have the digital tools they need when it matters the most.\nThis is an opportunity to grow your technical skills, work close to customers, and become part of a company building the next generation of public safety technology.","description_format":"text","description_chars":3228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Swedish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Software"],"lifecycle":[{"event":"open","at":"2026-10-11T21:04:32Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.278,"p_room":0.55,"age_days":31,"expected_fill_days":25,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/evam-technical-support-specialist","json_url":"https://alion.io/job/evam-technical-support-specialist.json","meta":{"generated_at":"2026-10-12T18:07:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29164,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2661878},"rest":"https://alion.io/mcp/rest/get_company?id=2661878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevam-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevam-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevam-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evam-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevam-technical-support-specialist"}]}