{"id":2866384,"url":"https://alion.io/job/eve-customer-success-manager","title":"Customer Success Manager","company":{"id":63454,"name":"Eve","domain":"eve.legal","url":"https://alion.io/company/eve-legal","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":17,"ghost_share":0,"stale_share":0.353,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-03-31T16:42:33Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T21:02:19Z","board_verified":true,"closed_at":null,"days_open":207,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":206},"description":"About Eve\n\nEve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.\nProduct-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast.\nBacked by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.\nBuilt by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.\nAI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.\nExplosive growth: We are growing 2X revenue Quarter over Quarter.\nWhat You'll Do: \nDrive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.\nOnboarding: Enable teams at firms using Eve in 90 days or less.\nMaximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features.\nDemonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly.\nContribute to Product Evolution: Provide client feedback to inform product roadmap development.\nMaintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.\nWhat We're Looking For:\nLegal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.\nTechnical Proficiency: Mastery of legal tech solutions, especially Eve's products, with ability to explain complex concepts to non-technical professionals.\nData Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and ability to present insights effectively.\nProject Management and Communication: Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.\nProblem-Solving and Adaptability: Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes.\nNetworking and Industry Engagement: Strong relationship-building skills with willingness to travel for client visits and industry events.\nPreferred Qualifications:\n5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts\nA strong understanding of legal tech or SaaS industry (experience in legal tech is a plus).\nProven acumen around planning and managing a large book of business in a fast-paced environment.\nExcellent communication skills and the ability to present complex information across various stakeholders.\nAn Eagerness to learn, adapt, and bring creative solutions to client needs\nThe range provided is the role’s On Target Earnings (\"OTE\") range, meaning that the range includes both the sales bonuses target and annual base salary for the role.\nFor sales roles, the range provided is the role’s On Target Earnings (\"OTE\") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Eve and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.\nUS Salary Range\n$120,000—$165,000 USD\nBenefits\nCompetitive Salary & Equity\n401(k) Program with Employer Matching\nHealth, Dental, Vision and Life Insurance\nShort Term and Long Term Disability\nCommuter Benefits *\nAutonomous Work Environment\nWorkplace Setup Reimbursement\nTelecomm Stipend\nFlexible Time Off (FTO) + Holidays\nQuarterly Team Gatherings\nIn office Perks*\n * In office employees only\nEve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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