{"id":1940237,"url":"https://alion.io/job/evenpay-customer-success-implementation-manager","title":"Customer Success & Implementation Manager","company":{"id":3862224,"name":"Evenpay","domain":"evenpay.io","url":"https://alion.io/company/evenpay","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Helsinki, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":104000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":476},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:58:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-11T18:53:08Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Evenpay is Finland’s market-leading compensation management platform, with a strong and growing presence across Europe. Dozens of HR and compensation teams use Evenpay to turn HR and payroll data into fair, data-backed pay recommendations they can confidently stand behind. Every month, our platform processes salary data for tens of thousands of employees. Our mission is to make fair pay the default.\nWe’re looking for a Customer Success & Implementation Manager to take ownership of our customers; from initial onboarding and implementation to ongoing support and long-term success. In this hands-on role, you’ll help customers adopt Evenpay with confidence while designing scalable onboarding and support practices that deliver an excellent customer experience.\nThis is a full-time hybrid role based in Helsinki.\nTasks\nIn this role the most important task is to take end-to-end ownership of Evenpay's current customers and serving as their main point of contact. Your job ranges from onboarding to supporting everyday use of the platform.\nYour task is to design, document and continously improve the customer onboarding journey so that it is clear, efficient and scalable.\nDesign how ongoing customer support should work, including communication channels, response practices, help materials, and proactive check-ins.\nAnswer customer questions, investigate issues, and coordinate their resolution while keeping customers informed and confident.\nHelp customers understand the platform and apply it successfully in their day-to-day compensation work.\nMonitor customer satisfaction, adoption, and engagement, identifying risks or unmet needs before they become problems.\nBuild practical resources such as onboarding guides, training materials, FAQs, and repeatable internal playbooks.\nCollect customer feedback and translate it into clear insights for the product and commercial teams.\nSupport renewals and identify opportunities for customers to gain additional value from Evenpay.\nThis is a hands-on individual-contributor role. You will personally manage customer relationships while also building the processes and practices behind an excellent, scalable customer experience.\nRequirements\nWe’re looking for someone with high potential, strong ownership, and a genuine interest in helping customers succeed. You could be a great fit if you:\nHave at least one year of relevant experience in customer success, implementation, account management, consulting, operations, or another customer-facing role.\nCommunicate professionally in both Finnish and English, in writing and conversation. Many of our key clients communicate in Finnish and English, which is the reason we emphasize these languages.\nAre organised and comfortable managing several customers, priorities, and timelines.\nAre comfortable working in Excel or Google Sheets and using functions such as formulas, filters, lookups, and pivot tables to import, structure, validate, and process data across multiple tables.\nExplain complex topics (such as compensation & Pay Transparency) clearly and adapt your communication to different audiences. We will support you in this area, if you are not yet that familiar with Pay Transparency.\nAre curious and proactive about staying informed on evolving pay transparency requirements across EU countries and understanding what they mean for our customers.\nTake initiative, follow through on commitments, and remain calm when situations are unclear.\nEnjoy working in a growing company where processes are still being developed.\nExperience with B2B SaaS, HR technology, payroll, compensation, or data implementation is helpful, but not required. We care more about your ability to learn quickly and take ownership.\nBenefits\nA meaningful role in making pay more transparent and fair.\nOwnership of the customer journey and the opportunity to see the direct impact of your work.\nClose collaboration with customers and the wider Evenpay team.\nPlenty of room to learn, grow, and shape how we work as the company develops.\nA flexible hybrid setup with regular collaboration at our Helsinki office.\nFlexible employee benefits (Sport/Culture, Dental, Transport and Lunch)\nPossibility for employee stock options\nAt Evenpay, you will have the opportunity to build our Customer Success function from the ground up and directly shape how customers experience our product. You will join a fast-growing SaaS company at a time when pay transparency is becoming increasingly important. To compete for talent, companies need to make fair and consistent compensation decisions, then communicate those decisions with clarity and confidence. Your work will help our customers do exactly that.\nIf you enjoy building new ways of working, solving customer problems, and turning complex data into practical results, we would love to hear from you.\nApply with your CV and a short introduction explaining why this role interests you. We review applications as they arrive and will share the next steps with selected candidates.\nYou do not need to meet every qualification to apply. If the role feels like a strong match for your abilities and ambitions, we encourage you to get in touch.","description_format":"text","description_chars":5162,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Finnish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Stock options"],"hiring_locations":[{"name":"Finland","iso":"FI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-06T02:20:04Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.787,"p_room":0.9,"age_days":15,"expected_fill_days":29,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/evenpay-customer-success-implementation-manager","json_url":"https://alion.io/job/evenpay-customer-success-implementation-manager.json","meta":{"generated_at":"2026-10-11T19:01:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5388,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3862224},"rest":"https://alion.io/mcp/rest/get_company?id=3862224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevenpay-customer-success-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevenpay-customer-success-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevenpay-customer-success-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evenpay-customer-success-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevenpay-customer-success-implementation-manager"}]}