{"id":2930116,"url":"https://alion.io/job/eventogy-client-services-technical-support-specialist-days","title":"Client Services & Technical Support Specialist - Days","company":{"id":1836646,"name":"Eventogy","domain":"eventogy.com","url":"https://alion.io/company/eventogy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":42000,"currency":"GBP","period":"year","gross":null,"usd_annual":55892},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-20T14:28:31Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T17:21:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"STRICTLY NO AGENCIES. We are only accepting direct applications for this role. Any unsolicited CVs sent will be treated as a gift and will not be subject to any terms or fees. RECRUITERS: please do not call or email us regarding this role.\nHYBRID: THREE DAYS A WEEK IN OUR FARRINGDON, LONDON OFFICE. 9AM TO 5PM, MONDAY TO FRIDAY.\nTools: the Eventogy platform, Zendesk, Jira, and AI assistants throughout.\nAbout Eventogy\nEventogy is a UK event management SaaS company based in Farringdon, London. We are twenty years old, profitable and privately held. Our clients are large international enterprises in regulated sectors, including Deutsche Bank, Santander, BNPP, Ford, Kia, Toyota, Linklaters, Clifford Chance and Freshfields. The bar for what we ship is set by those customers, not by us.\nThe role\nThis is two roles in one, and we would rather say so up front.\nHalf of it is technical support. You are the person our clients reach when something on the platform is not doing what they expect, and you own the problem until it is fixed.\nThe other half is managed client service. Some clients would rather we ran their events on the platform for them, and you will do exactly that: building event websites, running registration and communications, configuring live engagement tools and producing reporting, as an extension of their own events team.\nThe people on the other end are events and communications teams at banks, law firms and global manufacturers. They are busy, exacting and rarely technical, and every event carries their brand.\nWhat you will do\nHandle support requests and incidents by email and phone, within SLA, from first response to resolution\nTroubleshoot properly: ask targeted questions, reproduce the problem, and work out whether it is configuration, user error or a genuine defect\nWrite clear, reproducible bug reports for engineering and keep the client informed while the fix is in progress\nBuild and maintain branded event websites on the Eventogy platform for managed-service clients\nRun attendee registration and communications through the platform's CRM tools\nConfigure live engagement tools: event apps, polling, Q&A, messaging walls and push notifications\nProduce tailored reports from the Eventogy analytics suite\nRun training sessions for new client users and write Help Centre guides that stop the same question being asked twice\nRequirements\nYou have done client-facing support on complex software\nAt least two years in technical or application support for a software product, ideally B2B SaaS\nComfortable on the phone with a frustrated senior stakeholder, and able to write an email a busy client will actually read\nYou know the difference between closing a ticket and solving a problem\nYou are technical enough to find the cause\nA working understanding of browsers, operating systems, email delivery, HTML and CSS\nComfortable with browser developer tools, reading an error message and working out what a user actually did\nAble to describe a defect so an engineer can reproduce it first time\nYou can run something on a client's behalf\nExperience configuring and operating a feature-rich platform for someone else: event technology, CRM, marketing automation or similar\nMeticulous attention to detail. A typo on a bank's event invitation goes to thousands of people\nAble to run several live projects with fixed dates at once without dropping any of them\nNice to have\nExperience with event platforms such as Cvent, Stova, Bizzabo or similar\nAn event management or events agency background\nZendesk and Jira\nConfident, everyday use of AI tools in your work\nStrong Excel or reporting skills\nThis probably is not for you if\nYou want a fully remote role. Three days a week in Farringdon is not negotiable\nYou want a first-line role working from scripts\nYou would rather escalate a problem than investigate it\nEvent dates that do not move make you uncomfortable\nYou need visa sponsorship, now or in the future. We do not sponsor\nBenefits\nHow we work\nHybrid, three days a week in our Farringdon office: Unit 301 The Record Hall, 16-16A Baldwins Gardens, London EC1N. There is a good coffee shop next door and a food market outside\n9am to 5pm, Monday to Friday\nYou sit in the Support team and work closely with engineering and product\nSerious investment in AI tooling and training\nWhat we offer\n£38,000 to £42,000 depending on experience\nCompany pension scheme\nGym membership\nHow to apply\nSubmit your CV and answer both questions on the application form:\nTell us about a time a client was frustrated by a technical problem you could not fix straight away. What did you do, and how did it end?\nDescribe a complex piece of software you learned well enough to configure or run on someone else's behalf. How did you learn it, and what caught you out?\nApplications without answers to both questions will not be reviewed.\nEqual opportunities and eligibility\nWe are an equal opportunities employer. You must have the right to work in the UK without requiring sponsorship, now and in the future, and be currently based in the UK. We do not offer visa sponsorship for this role.\nNO AGENCIES.","description_format":"text","description_chars":5110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management"],"lifecycle":[{"event":"open","at":"2026-10-20T14:28:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:9","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":55892,"is_top_pay":false},"html_url":"https://alion.io/job/eventogy-client-services-technical-support-specialist-days","json_url":"https://alion.io/job/eventogy-client-services-technical-support-specialist-days.json","meta":{"generated_at":"2026-10-23T00:58:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1836646},"rest":"https://alion.io/mcp/rest/get_company?id=1836646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feventogy-client-services-technical-support-specialist-days"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feventogy-client-services-technical-support-specialist-days"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feventogy-client-services-technical-support-specialist-days"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eventogy-client-services-technical-support-specialist-days\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feventogy-client-services-technical-support-specialist-days"}]}