{"id":3564011,"url":"https://alion.io/job/eventtemple-customer-success-advisor-event-temple","title":"Customer Success Advisor - Event Temple","company":{"id":10129,"name":"Eventtemple","domain":"eventtemple.com","url":"https://alion.io/company/eventtemple","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":55000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":46648},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-31T08:13:42Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-04T17:52:03Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nEvent Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software. We’ve been voted #1 in the world in the Hotel Tech Awards 12 times in a row, and we’re growing rapidly.\nWe help make travel and events happen. At Event Temple, we believe in helping people of great character thrive, and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.\nYou would be joining a high functioning Customer Success Team with a strong record of Customer Satisfaction Scores (CSAT) who work hard and support each other, and our customers, with integrity.\nLocation:Remote friendly, must be based in Canada in timezones PST or MT.\nWho you are\nA Customer Advocate\nYou love customer interactions!\nYou’re a trusted advisor. You have the confidence to offer our customers a different perspective or approach when you see a better path, you help our customers make confident decisions. \nExperience in areas of the hotel industry such as banquets, front desk, group reservations, sales or catering is preferred so you can speak in the voice of our customer.\nSolutions oriented\nYou are technically adept and are able to dig deep into problems and come out with a creative solution. You will escalate to the engineers when needed, but will do your best to problem solve long before that.\nYou bring an understanding of root cause business analysis. You are willing to seek to understand how our clients think and are not afraid to make bold suggestions to get them to their ultimate business goals.\nAccountable\nReporting to the Director of Customer Success, West, you are held accountable to a core set of KPIs that include, but are not limited to: CSAT Scores from clients on Intercom\nCustomer Experience (CX) Scores from clients on Intercom\nNet Promoter Scores - overall customer satisfaction\nThe accuracy of our Knowledge Base Articles\nInitial Response time for clients\nTime to close a ticket with a client\nChurn \n\nYou will work with the Director of Customer Success to develop a plan for your career growth at Event Temple. You are the driver of your own success. It will be on you to execute that plan to its fullest, and we will be there to cheer you on along the way.\nOther tasks as required, very occasional work outside normal hours.\nWhat does the day-to-day look like?\nThis role is a big-thinker’s dream! Event Temple is a scrappy start-up business that will settle for nothing but the hardest working of people. Our Customer Success Advisors’ work days are broken down into:\nResponding to inbound customer inquiries that come through our various channels including chat, email, and phone.\nDiagnosing customer issues, and making recommendations from a technical or business standpoint via chat, email, phone and Zoom.\nCataloging bugs and ensuring that the engineering team has all appropriate reproduction steps to rectify them as efficiently as possible.\nUnderstanding and document customer stories that inform feature requests.\nActively contribute to our knowledge base.\nSubmitting feature requests on behalf of the clients.\nMonitoring answers of our AI agent and making sure that the answers are accurate.\nQualifications\nMinimum 2 years of experience in SaaS or similar role.\nTech savvy and eager to learn.\nExceptional communication skills.\nAbility to work independently in a remote environment and to create connections with remote co-workers.\nMust be able to commit to regular 9-5 work (PST or MT time zones).\nExperience in areas of the hotel industry such as banquets, front desk, group reservations, sales or catering is preferred.\nBenefits\nHealth and dental benefits. \nWork From Home/Remote.\nCompetitive compensation.\nBuilding a company and being a part of a success story.\nHigh-performance team.\nSalary range:55k to 65k CAD annually (the final range will be defined based on candidate's experience and skills).\nWe don't offer relocation support for this job posting.","description_format":"text","description_chars":4020,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Remote friendly"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Travel Technology","Event 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