{"id":2062537,"url":"https://alion.io/job/everbridge-solution-consultant-3","title":"Associate Solution Consultant","company":{"id":3261,"name":"Everbridge","domain":"everbridge.com","url":"https://alion.io/company/everbridge","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":184000,"period":"year","method":"role_seniority_country_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:32:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-10T00:17:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. Our technology helps organizations communicate quickly, coordinate effectively, and protect their people during critical events and operational disruptions.\nAs an Associate Solutions Consultant, you’ll become a trusted partner to large-scale customers, helping them maximize the value of the Everbridge platform. You’ll guide clients through deployment, adoption, training, ongoing optimization, and issue resolution combining project coordination, technical consulting, and customer success.\nYou’ll also serve as the customer advocate within Everbridge, ensuring feedback reaches the teams best positioned to act on it. Working closely with clients, Account Management, Operations, Product, and Engineering, you’ll help deliver solutions that are reliable, well adopted, and aligned with business needs.\nThis is a remote, home-based role open to candidates anywhere in the UK.\nWhat you'll do:\nLead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience.\nEstablish and maintain a clear governance model with each client.\nFacilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders.\nDefine customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule.\nCreate and deliver ongoing product education and awareness programs, including training sessions for customer teams.\nTroubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges.\nEnsure critical issues are accurately documented, prioritized, and escalated quickly when required.\nAct as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering.\nIdentify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.\nWhat you'll bring:\nAt least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting.\nStrong project management and organizational skills.\nThe ability to manage competing priorities and remain effective in a fast-paced environment.\nWorking knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.\nA proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges.\nExcellent verbal, written, and interpersonal communication skills.\nStrong critical-thinking, analytical, and problem-solving abilities.\nExcellent time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications.\nA bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience.\nNice to have\nConsulting experience with emergency preparedness, crisis management, or business continuity practices.\nExperience working with government organizations or large enterprises.\nExperience delivering customer training or managing complex software implementations\nIf you’re energized by solving meaningful customer challenges, building trusted relationships, and helping organizations become more resilient, we’d love to hear from you.","description_format":"text","description_chars":3464,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Events & Ticketing","Government"],"lifecycle":[{"event":"open","at":"2026-10-08T02:33:24Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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