{"id":3795753,"url":"https://alion.io/job/everest-environmental-customer-operations-and-logistics-coordinator","title":"Customer Operations and Logistics Coordinator","company":{"id":1138077,"name":"Everest Environmental","domain":"everestenvironmental.ca","url":"https://alion.io/company/everestenvironmental","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":65000,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":46551},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T19:30:34Z","employer_posted_date":null,"last_verified_at":"2026-10-08T19:30:34Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Everest Environmental Group is a Canadian waste management and recycling brokerage providing customized waste, recycling, and product destruction solutions to commercial and industrial customers across Canada.\nWe work with a network of service providers to coordinate reliable, efficient, and cost-effective waste management programs for our customers.\nPosition Overview\nWe are seeking an experienced, organized, and customer-focused Customer Operations & Logistics Coordinator to manage daily service operations and support our customer accounts.\nThis role is responsible for coordinating waste and recycling services, communicating with customers and vendors, managing service requests, and overseeing the day-to-day operational needs of assigned customer accounts.\nThe successful candidate must be able to work independently, manage competing priorities, take ownership of customer requests, and ensure services are completed accurately and on time.\nKey Responsibilities\nDispatch & Logistics Coordination\nReceive, schedule, coordinate, and monitor daily waste and recycling service requests.\nCommunicate with customers, haulers, vendors, and internal departments to coordinate service delivery.\nEnsure service requests are accurately entered into the company's service management system, including service dates, locations, work order numbers, purchase orders, pricing, and special instructions.\nMonitor work orders from initial request through service completion, ensuring accurate and timely updates.\nFollow up on missed, delayed, declined, or incomplete services and coordinate resolutions.\nProactively communicate service disruptions and operational concerns to customers.\nCoordinate equipment deliveries, exchanges, removals, and service changes.\nMaintain accurate service records and operational documentation.\nDay-to-Day Customer Account Management\nServe as the primary operational contact for assigned customer accounts.\nManage day-to-day customer service requirements, inquiries, and operational concerns.\nBuild and maintain strong working relationships with customers through responsive communication and consistent follow-up.\nTake ownership of customer requests and ensure issues are resolved in a timely and professional manner.\nMonitor service performance and proactively identify opportunities to improve efficiency and customer satisfaction.\nConduct regular account reviews to ensure services and equipment align with customer requirements.\nSupport customer retention by providing reliable service and maintaining positive relationships.\nVendor Coordination & Management\nCoordinate directly with service providers to confirm scheduling, service availability, and completion.\nObtain and review vendor pricing for new or existing service requirements and RFQs.\nMonitor vendor responsiveness and service performance.\nResolve operational issues with service providers and escalate concerns when necessary.\nMaintain accurate vendor service information, pricing, and operational requirements.\nConduct periodic bin and service audits with customers and vendors to verify account accuracy.\nCustomer Onboarding & Account Maintenance\nSupport the onboarding and implementation of new customer accounts and locations.\nGather and verify service requirements, equipment needs, vendor information, pricing, and billing details.\nCoordinate initial service setups and communicate expectations to customers and service providers.\nCreate and maintain accurate customer account information in internal systems.\nAssist customers and vendors with service request procedures and operational processes.\nDevelop, update, and maintain standard operating procedures and customer-specific service instructions.\nAdministration & Operational Support\nMaintain accurate customer records, service histories, and communication notes.\nEnsure customer portals and internal service management systems are current and accurate.\nCoordinate updates to customer information, services, pricing, and vendor arrangements.\nProvide supporting documentation and service information to the billing team.\nAssist with customer reporting, waste diversion tracking, and service audits.\nCollaborate with sales, procurement, billing, and operations teams to support customer needs.\nAssist with special projects and continuous improvement initiatives as required.\nQualifications & Experience\nPrevious experience in dispatch, logistics coordination, customer service, or operations support.\nExperience managing day-to-day customer accounts or coordinating services for multiple customers.\nExcellent organizational skills and ability to manage multiple competing priorities.\nStrong verbal and written communication skills.\nDemonstrated ability to work independently and take ownership of responsibilities.\nStrong problem-solving skills and ability to resolve operational issues quickly and effectively.\nHigh level of accuracy and attention to detail.\nProficiency in Microsoft Office and experience working with CRM, dispatch, or service management systems.\nComfortable working in a fast-paced, fully remote environment.\nExperience in waste management, recycling, transportation, or logistics is an asset.\nFrench-English bilingualism is an asset.\nWhat We're Looking For\nWe are looking for someone who is dependable, proactive, detail-oriented, and comfortable taking responsibility for daily operations.\nThe ideal candidate is an effective communicator who can manage customer expectations, coordinate multiple service providers, and independently resolve issues while maintaining accurate records and providing exceptional customer service.\nThis position requires someone who can prioritize effectively, follow through consistently, and adapt to the changing demands of a busy operations environment.\nPay: From $65,000.00 per year\nBenefits:\nDental care\nExtended health care\nFlexible schedule\nLife insurance\nPaid time off\nVision care\nWork from home\nWork Location: Remote","description_format":"text","description_chars":5930,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life 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