{"id":2656866,"url":"https://alion.io/job/everflow-customer-success-manager-onboarding-3","title":"Customer Success Manager, Onboarding","company":{"id":179797,"name":"Everflow","domain":"everflow.io","url":"https://alion.io/company/everflow-2","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-15T20:35:33Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T01:07:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Company\nEverflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.\nFounded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions.\nWe’re a bootstrapped and profitable company (over $29M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networks.\nAbout the role\nOur Customer Success Manager, OM will possess the ability to meet or exceed all launch KPI’s; including but not limited to continuously minimizing time to first value, prescriptive guidance on the Everflow tools that support and grow our users’ businesses, and guide a smooth technical launch in collaboration with our Technical Solutions team.\nCustomer Success OMs will act and make decisions with a revenue expansion mindset (NRR); opportunity mapping, opportunity closing and relationship building continuously over their time spent with Everflow clients\nWhat you'll do\nLead the onboarding process for new customers, ensuring a smooth transition from sales to realized value in the shortest amount of time possible. Assist clients in the initial setup and configuration of the software, tailoring the implementation to meet their specific business needs.\nAbility to be a front-line Customer Success Manager from a relationship perspective. Build and maintain strong, multi threaded and long-lasting client relationships. \nIdentify growth opportunities with customers, and develop and implement solutions to achieve revenue expansion goals.\nDevelop expertise with new products and features and be able to evangelize them with clients.\nUnderstand the customer’s business goals and challenges in order to advocate for customer needs and to share feedback within the company to influence product development and service improvements.\nMonitor customer usage data and health metrics - Proactively identify any potential issues before they become problems and address accordingly.\nQualifications\nAbility to understand and explain technical concepts, as well as troubleshoot basic technical issues\nAbility to build and maintain strong, long-lasting relationships with clients, understanding their business goals, and acting as their trusted advisor\nExperience in sales or a strong understanding of sales principles, including the ability to negotiate contracts and upsell products or services\nA customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations\nStrong problem-solving skills to address client issues, resolve conflicts, and find creative solutions to meet client needs - Consultative in approach\nRequirements:\nBachelor's degree \n2-4 years experience in a similar role\nCRM tools like Hubspot/Jira (Basic)\nExperience using either Everflow or competitor tracking platforms (preferred but not required)\nThird Party analytics solutions - Google Analytics, Social/MediaBuying or MMPs (preferred but not required)\nCompensation Package:\nBase Salary: $60,000 - $70,000\nBonus Potential\nPerks include:\nEmployer Covered Medical, Dental and Vision Insurance\nUnlimited PTO and paid holidays\n401(k) (No matching at this time)\nPaid parental leave for putting your family first\nStartup-like environment, without the constant rush to raise the next round of funding\nA very collaborative team and culture\nEducation, gym, and equipment stipend\nJoin Our Exceptional Team\nDive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.\nBalance, Growth, and Connection\nWork/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.\nContinuous Growth: Regular feedback and discussions about your career path keep you moving forward.\nInclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.\nWe offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.","description_format":"text","description_chars":4322,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Marketing Analytics & Attribution"],"lifecycle":[{"event":"open","at":"2026-10-15T23:11:42Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.827,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/everflow-customer-success-manager-onboarding-3","json_url":"https://alion.io/job/everflow-customer-success-manager-onboarding-3.json","meta":{"generated_at":"2026-10-21T01:10:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1825,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179797},"rest":"https://alion.io/mcp/rest/get_company?id=179797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverflow-customer-success-manager-onboarding-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverflow-customer-success-manager-onboarding-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverflow-customer-success-manager-onboarding-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everflow-customer-success-manager-onboarding-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverflow-customer-success-manager-onboarding-3"}]}