{"id":573912,"url":"https://alion.io/job/everflow-customer-success-manager-support-eu","title":"Customer Success Manager, Support - EU","company":{"id":179797,"name":"Everflow","domain":"everflow.io","url":"https://alion.io/company/everflow-2","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":76},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-09-08T21:44:56Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-13T06:11:31Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"The Company\nEverflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.\nFounded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions.\nWe’re a bootstrapped and profitable company (over $29M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networks.\nAbout the role\nCustomer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.\nLocation Requirement\nThis role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.\nWhat you'll do\nAbility to comprehend complex inquiries from customers of all industry levels\nCommunicate internally and externally concisely & clearly\nDevelop expertise with new products and features and be able to evangelize them with customers\nProvide client feedback to internal teams\nUpsell existing clients on new products and features\nGain proficiency in Jira, Intercom and Planhat while collaborating with customers\nQualifications\n4 years of affiliate marketing or digital advertising experience required\nExperience using Everflow or other affiliate tracking platform a big plus\nStrong analytical background and a good grasp of internet technologies\nBackground in Ad Operations, Customer Success, Technical Customer Support ideal\nHigh proficiency in English\nBig Plus if you have experience using the Everflow Platform before\nUniversity Degree/Bachelors\nCompensation Package:\nAnnual Base Salary: €50,000 - €60,000 (Holiday pay included)\nBonus potential\nPerks include:\nMedical Insurance Stipend\nUnlimited PTO and paid holidays\nPension Contribution\nPaid parental leave for putting your family first\nStartup-like environment, without the constant rush to raise the next round of funding\nA very collaborative team and culture\nEducation, gym, and equipment stipend\nJoin Our Exceptional Team\nDive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.\nBalance, Growth, and Connection\nWork/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.\nContinuous Growth: Regular feedback and discussions about your career path keep you moving forward.\nInclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.\nWe offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? 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