{"id":2400549,"url":"https://alion.io/job/everglade-works-customer-service-representative","title":"Customer Service Representative","company":{"id":5780,"name":"Everglade Works","domain":"everglade.works","url":"https://alion.io/company/everglade-works","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":21,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":true},{"name":"Salesforce","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-12T19:38:45Z","employer_posted_date":null,"last_verified_at":"2026-10-12T19:38:45Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Job Title: Customer Service Representative\nLocation: Remote (U.S. Applicants Only)Company: Everglade Works Type: Full-Time | Remote | Competitive Benefits \nSalary: $21 - $28 per hourAbout Everglade Works Everglade Works is a technology company providing advanced software solutions and tech infrastructure to businesses across the United States. Were a remote-first company that fosters a culture of collaboration, innovation, and growth. Our team members are at the forefront of technology, shaping solutions that help businesses scale, innovate, and succeed in today's fast-paced digital world. \nAs we continue to grow, were looking for Customer Service Representatives to join our dynamic team and provide exceptional support to our clients. If you're passionate about delivering top-notch service and being the voice of a leading company in the tech space, this is the role for you.\nAbout the RoleAre you a people person who loves to solve problems and create memorable customer experiences? As a Customer Service Representative at Everglade Works, you'll be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring that every interaction leaves a positive impression. You will play a vital role in supporting our clients, helping them get the most out of our products and services, and ensuring they have a smooth experience every step of the way.\nIn this remote position, you'll have the opportunity to work from anywhere in the U.S. while enjoying the flexibility of a work-from-home environment.\nWhat You'll Be Doing\nProvide exceptional customer service via phone, email, and chat, addressing customer inquiries, troubleshooting issues, and offering solutions \n\nEnsure customer issues are resolved in a timely, efficient, and professional manner \n\nAssist customers with product-related questions, technical support, and service inquiries \n\nDocument customer interactions, feedback, and issues accurately in our CRM system \n\nFollow up with customers to ensure issues are resolved and their satisfaction is achieved \n\nWork closely with the technical support team to escalate and resolve more complex issues \n\nMaintain up-to-date knowledge of our products, services, and policies \n\nIdentify opportunities to improve the customer experience and contribute to process improvement initiatives \n\nProvide feedback to the product and development teams based on customer input and experiences \n\nAchieve and exceed customer satisfaction goals and key performance metrics\n\nYou'll Excel in This Role If You \nHave 1+ years of experience in a customer service role (ideally in a tech environment) \n\nPossess excellent communication skills, both verbal and written \n\nAre solution-oriented with a keen ability to troubleshoot and resolve issues \n\nHave a positive, friendly demeanor that helps build rapport with customers \n\nAre comfortable using customer service software and CRM tools (e.g., Zendesk, Freshdesk, Salesforce) \n\nHave the ability to stay calm under pressure and handle challenging customer interactions with professionalism \n\nAre a self-starter who thrives in a remote work environment and can manage your time effectively \n\nAre passionate about providing top-tier customer experiences and making a difference for clients \n\nBonus: Familiarity with technical support or experience in the tech industry\n\nWhat's In It for YouAt Everglade Works, we believe in rewarding our team members for their hard work and commitment. Here's a glimpse of what you can expect:\nCareer Growth & Development\nCompetitive hourly pay of $21 - $28 per hour with the opportunity for performance-based raises\n\nBonuses based on team and individual performance \n\nPaid training and ongoing professional development to enhance your customer service skills \n\nClear career growth path with opportunities to advance within the company\n\nHealth & Well-being \nComprehensive health, dental, and vision coverage \n\nAccess to mental health support and wellness programs \n\nPaid time off, holidays, and generous parental leave\n\nWork-Life Balance\nFully remote-first position work from anywhere in the U.S. \n\nFlexible working hours with a focus on results \n\n- Paid vacation days and holidays Extra Perks\nTech stipend for setting up your ideal home office \n\nAccess to co-working space memberships \n\nEmployee discounts and wellness perks \n\n- Generous employee referral bonusesHow to ApplyIf you're ready to join a company that values its team and empowers you to succeed, apply now to become a Customer Service Representative at Everglade Works! Were excited to bring on passionate individuals who are eager to provide exceptional service to our customers and help us grow.\nEverglade Works is an equal opportunity employer. We value diversity and inclusion and encourage applicants from all backgrounds to apply.\nOriginally posted on Himalayas","description_format":"text","description_chars":4845,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Parental leave","Professional development","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-12T23:28:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":24,"reasons":["seen:7","velocity","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/everglade-works-customer-service-representative","json_url":"https://alion.io/job/everglade-works-customer-service-representative.json","meta":{"generated_at":"2026-10-20T12:55:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14314,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5780},"rest":"https://alion.io/mcp/rest/get_company?id=5780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverglade-works-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverglade-works-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverglade-works-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everglade-works-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverglade-works-customer-service-representative"}]}