{"id":2412578,"url":"https://alion.io/job/everglade-works-it-support-specialist","title":"IT Support Specialist","company":{"id":5780,"name":"Everglade Works","domain":"everglade.works","url":"https://alion.io/company/everglade-works","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":40,"max":55,"currency":"USD","period":"hour","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:39:16Z","employer_posted_date":null,"last_verified_at":"2026-10-13T00:39:16Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Join Everglade Works Where IT Support Meets Innovation!\nAre you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!\nPosition: Remote IT Support Specialist\nLocation: Remote (USA-based candidates only)\nPay: $40 - $55 per hour\nEmployment Type: Full-Time / Part-Time (Flexible Scheduling Available)\nWhat You'll Do:\nProvide top-notch technical support Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.\n\nDiagnose and resolve IT issues Identify problems, implement solutions, and escalate complex issues when necessary.\n\nMaintain system efficiency Monitor and optimize system performance, ensuring seamless IT operations.\n\nSet up and configure devices Support end-users with workstation setups, software installations, and updates.\n\nSecurity & Compliance Ensure cybersecurity best practices and compliance with company policies.\n\nDocumentation & Reporting Maintain accurate records of support tickets, troubleshooting steps, and resolutions.\n\nCollaborate with IT teams Work closely with engineers and developers to enhance IT infrastructure and provide user-friendly solutions.\n\nStay ahead of technology trends Participate in training sessions and stay up to date with the latest IT developments.\n\nWhat We are Looking For:\nExperience At least 2+ years in IT support, technical support, or help desk roles.\n\nTechnical Expertise Proficiency with Windows, macOS, Linux, cloud-based platforms, and enterprise IT systems.\n\nNetworking Knowledge Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.\n\nProblem-Solving Skills Ability to troubleshoot and resolve technical issues efficiently.\n\nCustomer Service Excellence Strong communication skills and a customer-first mindset.\n\nCertifications (Preferred but Not Required) CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.\n\nU.S. Residency Requirement This role is open to U.S.-based candidates only due to compliance and security regulations.\n\nWhy Join Everglade Works?At Everglade Works, we believe in investing in our people. Heres what you can expect when you become part of our team:\nCompetitive Pay Earn $40 - $55 per hour based on experience and expertise.\nFlexible Work Schedule Choose full-time or part-time options that fit your lifestyle.\nComprehensive Benefits Health, dental, vision, and life insurance for full-time employees.\nGenerous PTO & Paid Holidays Because work-life balance matters.\n401(k) with Company Match Secure your future with our retirement plan.\nProfessional Growth Opportunities Training, certifications, and career advancement programs.\nCutting-Edge Technology Work with the latest IT tools and innovative solutions.\nCollaborative & Inclusive Culture Be part of a team that values diversity, teamwork, and creativity.\nHome Office Stipend We support your remote work setup.\nHow to Apply:Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!\nJoin us in shaping the future of IT support apply today!\nOriginally posted on Himalayas","description_format":"text","description_chars":3545,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Home office","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-13T02:29:45Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":0.9,"age_days":12,"expected_fill_days":25,"reasons":["seen:12","velocity","win:mid","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/everglade-works-it-support-specialist","json_url":"https://alion.io/job/everglade-works-it-support-specialist.json","meta":{"generated_at":"2026-10-25T06:48:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5780},"rest":"https://alion.io/mcp/rest/get_company?id=5780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverglade-works-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverglade-works-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverglade-works-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everglade-works-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverglade-works-it-support-specialist"}]}