{"id":3645624,"url":"https://alion.io/job/evergreen-health-program-support-specialist","title":"Program Support Specialist","company":{"id":2628747,"name":"Evergreen Health","domain":"evergreenhs.org","url":"https://alion.io/company/evergreenhs-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T22:44:05Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T22:06:51Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Evergreen Health\nAt Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.\nThe Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multidisciplinary treatment team.\nAs part of the essential functions of this role, the Program Support Specialist:\nServes as supplemental administrative support coverage for the mental health programs, assisting patients presenting for appointments and managing incoming telephone calls\nReceives, processes, and triages all patient intakes and referrals for Mental Health treatment from within the agency as well as outside referrals\nWorks closely with program director and clinical staff to manage high-risk patients that align with program standards and requirements; accurately schedules intake appointments\nProvides telephone outreach and other brief interventions to enhance patient motivation for treatment and show rate for scheduled appointments\nProvides outreach to collateral contacts by telephone with patient’s family members and/or treatment providers\nQualified candidate will have an Associate degree or a minimum of 2 years of experience in Behavioral Health program/service providing direct care or patient facing administrative support; must possess experience working with divers patient populations; working knowledge of electronic medical records software (Medent); bilingual preferred, knowledge of medical terminology and prior auth experience and a desire to further professional development; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential\nJob type: Full-time\nRequired Education and Experience: Associate degree or a minimum of 2 years of experience in Behavioral Health program/services providing direct care or patient facing administrative support; experience with diverse patient populations; working knowledge of EMR’s (Medent); knowledge of medical terminology and experience completing prior authorizations\nPreferred Experience: Bilingual\nThis position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations.\nWhat Evergreen Health Offers You:\nMultiple comprehensive medical health insurance plans to choose from\nDental and Vision coverage at no cost to you\nPaid Time Off package equaling up to 4 weeks in your first year\n403b with a generous company match\nPaid parking or monthly metro pass\nProfessional development opportunities\nPaid lunch breaks\nEvergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.","description_format":"text","description_chars":3266,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Psychiatric Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-11-02T22:44:05Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/evergreen-health-program-support-specialist","json_url":"https://alion.io/job/evergreen-health-program-support-specialist.json","meta":{"generated_at":"2026-11-09T00:50:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2628747},"rest":"https://alion.io/mcp/rest/get_company?id=2628747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevergreen-health-program-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevergreen-health-program-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevergreen-health-program-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evergreen-health-program-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevergreen-health-program-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3645624}},{"tool":"search_jobs","arguments":{"company":"evergreenhs.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3645624},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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