{"id":792390,"url":"https://alion.io/job/evergreen-labs-customer-success-manager","title":"Customer Success Manager","company":{"id":455579,"name":"Evergreen Labs","domain":"evergreen-labs.org","url":"https://alion.io/company/evergreen-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-01-27T08:45:22Z","employer_posted_date":"2026-06-21","last_verified_at":"2026-10-26T03:28:10Z","board_verified":true,"closed_at":null,"days_open":271,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":270},"description":"At Evergreen Labs, we’re building thoughtful, sustainable solutions that help teams do their best work. On this page, you’ll find opportunities across different functions and levels, all connected by the same goal: creating meaningful impact for our customers and communities. Explore our open roles and see where your skills and interests could make a difference.\nAbout the job\nWe’re looking for a Customer Success Manager to join our expanding SMB team. We care deeply about building an amazing product and delivering exceptional value to our customers. Our customers love the platform, and it’s incredibly rewarding to guide them from onboarding through to long-term success, expansion and advocacy.\nAbout the role\nThe Customer Success Manager role is a customer-facing position where you will own a portfolio of existing SMB customers - focusing on adoption, value realization, renewals and long-term partnership.\nOwn and manage a book of SMB accounts, driving strong product adoption, health and renewal outcomes.\nLead onboarding and ongoing enablement, ensuring new customers successfully implement monday.com and achieve time-to-value quickly.\nRun regular check-ins and business reviews that connect monday.com’s capabilities to customer pain points, workflows and measurable business outcomes.\nDevelop a deep understanding of monday.com’s solution and clearly articulate how it delivers ROI across different use cases and industries.\nMulti-thread within accounts, engaging champions, admins and executive sponsors to drive adoption and advocacy.\nCoordinate cross-functional resources (e.g., Solutions, Sales, Support, Product) to help customers maximize value and resolve issues.\nAct as a trusted advisor, helping customers map their goals and challenges to the right monday.com solutions, best practices and roadmap.\nProactively identify risks and opportunities within your accounts and partner with Sales on renewal and expansion strategies.\nMaintain accurate CRM and customer records, including health, activity, risks and action plans, to enable predictable and transparent reporting.\nRequirements\n2-4 years of experience in Customer Success, account management or a similar customer-facing role at a SaaS company, ideally in the project management, collaboration or productivity space.\nProven track record of driving adoption, high customer satisfaction and strong renewal outcomes.\nExcellent communication and presentation skills, with the ability to tailor messaging to different seniority levels and functions.\nExperience managing multiple accounts and stakeholders while maintaining a consultative, value-driven approach.\nDriven self-starter who is comfortable owning a book of business and working independently.\nCollaborative, high-energy team player who contributes to a positive, customer-centric culture.\nStrong organization and time-management skills; able to prioritize effectively across a large portfolio of customers.\nProficiency in additional languages is a plus.\nBA/BS degree preferred, or equivalent relevant work experience.\nIf this role at Evergreen Labs sounds like a strong match, we’d love to hear from you. 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