{"id":3934646,"url":"https://alion.io/job/everhelp-customer-support-representative-english-desk","title":"Customer Support Representative (English desk)","company":{"id":20492,"name":"EverHelp","domain":"ever-help.com","url":"https://alion.io/company/everhelp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":{"label":"EET","utc_offset_min":2,"utc_offset_max":2},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T04:13:14Z","employer_posted_date":null,"last_verified_at":"2026-11-08T04:13:14Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.\nIn 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.\nOur statement:\n\nWe’re against war and unjustified aggression,\n\nWe evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,\n\nWe provided the team with charging stations,\n\nWe continue to work together for the future of Ukraine.\n\nWe’re kicking off the collaboration with a new client and we’re hiring an English-speaking Customer Support Representative to support their customers’ needs.\nYour future responsibilities include:\n\nResolve guest inquiries, most commonly bookings and access issues, plus other reservation and service-related questions as they arise - via inbound calls, OTA platforms, chats, calls, emails, WhatsApps,\n\nCommunicate in true hospitality spirit - Perfect Host Principles, \"best for the guest\" mindset, genuine care for guests over process compliance,\n\nEscalate critical cases (refunds, legal, negative review threats) immediately, no attempt to resolve,\n\nLog/work in client's designated tools (TBC).\n\nNeeded experience & skills:\n\nAt least 1 year of experience in Customer Support or hospitality,\n\nEnglish B2/C1,\n\nStrong problem - solving skills,\n\nExcellent communication skills, with a professional, friendly and welcoming approach,\n\nResilience and adaptability in a fast-pace environment with constantly evolving processes.\n\nReadiness to work 5 shifts per week (Monday-Sunday) with the following shift times 07:00 - 15:00; 11:00 - 19:00; 15:00 - 23:00; 23:00 - 03:00; 23:00 - 07:00 (EET time zone). Shifts rotate regularly, and the schedule is shared one week in advance.\n\nNice to have skills:\n\nExperience in Hospitality, Travel, OTA, Hotel, or Property Management,\n\nStrong team player with a collaborative mindset,\n\nPrevious experience working with international customers.\n\nWork with EverHelp is about:\n\n20+ vacation days and unlimited sick leaves,\n\nAbility to work fully remotely,\n\nA professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,\n\nOpportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.\n\nSubmit your resume and join our team!\nOriginally posted on Himalayas","description_format":"text","description_chars":3365,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-08T05:28:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/everhelp-customer-support-representative-english-desk","json_url":"https://alion.io/job/everhelp-customer-support-representative-english-desk.json","meta":{"generated_at":"2026-11-09T10:48:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20492},"rest":"https://alion.io/mcp/rest/get_company?id=20492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverhelp-customer-support-representative-english-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverhelp-customer-support-representative-english-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverhelp-customer-support-representative-english-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everhelp-customer-support-representative-english-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverhelp-customer-support-representative-english-desk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3934646}},{"tool":"search_jobs","arguments":{"company":"ever-help.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3934646},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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