{"id":263375,"url":"https://alion.io/job/everience-deskside-technician-end-user-computing-mwd","title":"Deskside Technician – End User Computing (m/w/d)","company":{"id":3550,"name":"Everience","domain":"everience.com","url":"https://alion.io/company/everience","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":86,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Venlo, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-17T14:45:42Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-11-02T18:01:15Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":107},"description":"Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.\nWith a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.\nThrough its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.\nIn accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.\n The Deskside Technician - End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.\nThe technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.\nKey responsibilities include:\nProvide onsite support to Authorized Users with operational and technical support and to meet specified SLAs\nResolve incidents and problems associated with EUC equipment\nPerform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future\nSupport Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments\nProvide repair and maintenance for mobile devices\n· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)\nProvide software break/fix services and replacement of non-warranty assets for end users\nProvide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output\nProvide warranty and break/fix support for networked printers and scanners\nConfigure and support end users on mobile computing platforms\nProvide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc\nCreate, change and remove printer configurations and queues based on requests and in accordance with SLAs\nProvide on-site hardware support for general troubleshooting and problems for end user computing technologies\nProvide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.\nUtilize problem management database and systems to track and report on customer calls and requests.\nCommunicate technical information to technical and non-technical team and customers.\nDeskside support services as required.\n Experience:\nRequires 3 to 5 years of related work experience\nSound knowledge of imaging tools (Ghost, MDT)\nSound knowledge of data backup and recovery tools (USMT)\nInstalling, upgrading, and migrating to Windows 7/10\nDeploying Windows 7/10 in large enterprises\nConfiguring hardware and applications\nConfiguring network connectivity\nConfiguring access to resources\nConfiguring mobile computing\nMonitoring and maintaining systems that run Windows 7/10\nConfiguring backup and recovery options\n Languages:\nFluent in Dutch & English\nAll our positions are open to both women and men and are, of course, open to people with 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