{"id":2215296,"url":"https://alion.io/job/everience-freelance-onsite-support-technician-mwd","title":"Freelance Onsite Support Technician (m/w/d)","company":{"id":3550,"name":"Everience","domain":"everience.com","url":"https://alion.io/company/everience","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":84,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-10T07:22:52Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-22T11:45:16Z","board_verified":false,"closed_at":"2026-10-22T11:45:16Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.\nWith a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.\nThrough its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.\nIn accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.\n Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.\nDiagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.\nManage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.\nSupport Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.\nAct as a trusted point of contact for users, delivering responsive support and excellent customer service.\nCoordinate hardware deployments, replacements, upgrades, and asset management activities.\nMonitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.\nContribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.\nMaintain accurate inventory records and ensure proper management of IT assets and spare parts.\nCollaborate with internal IT teams and external partners to continuously enhance services and user experience.\nGood technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.\nMonitoring and reporting of the production environment (dashboards, KPIs).\nMonitoring and improvement of procedures and documentation.\nBasic knowledge of Apple environment (iPhone).\nIncident and request processing (ITIL - ticket tracking).\nIT Support experience in a large enterprise environment.\nAt least 3 years of onsite support and customer care is required.\nAttitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.\nMotivation and real desire to improve and learn.\nOrganized, able to work independently, pragmatic, and hands-on approach.\nStrong oral and writing skills adapted to a professional environment.\n All our positions are open to both women and men and are, of course, open to people with disabilities.","description_format":"text","description_chars":3039,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-10T07:33:12Z"},{"event":"close","at":"2026-10-22T11:45:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/everience-freelance-onsite-support-technician-mwd","json_url":"https://alion.io/job/everience-freelance-onsite-support-technician-mwd.json","meta":{"generated_at":"2026-10-25T08:26:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12023,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3550},"rest":"https://alion.io/mcp/rest/get_company?id=3550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverience-freelance-onsite-support-technician-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverience-freelance-onsite-support-technician-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverience-freelance-onsite-support-technician-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everience-freelance-onsite-support-technician-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverience-freelance-onsite-support-technician-mwd"}]}