{"id":263380,"url":"https://alion.io/job/everience-onsite-technician-1st-2nd-level-support-mwd-2","title":"Onsite Technician 1st / 2nd Level Support (m/w/d)","company":{"id":3550,"name":"Everience","domain":"everience.com","url":"https://alion.io/company/everience","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":87,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Esch-sur-Alzette, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6902},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-10T13:36:26Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T22:45:18Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":116},"description":"Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.\nWith a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.\nThrough its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.\nIn accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.\n Assist the client with first and second level support on workstations, mobility devices\nAssist with infrastructures (installations, replacement, change, relocation, removal)\nProvide support for computer systems in case of hardware and software incidents\nProvide support for mobile devices (iPad, iPhone,) in case of software incidents\nProvide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems\nReceive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers\nAlways demonstrate excellent customer service\n Technical/Business Skills\nGood technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.\nMonitoring and reporting of the production environment (dashboards, KPIs).\nMonitoring and improvement of procedures and documentation.\nBasic knowledge of Apple environment (iPhone).\nIncident and request processing (ITIL - 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