{"id":2857294,"url":"https://alion.io/job/everience-product-owner-mwd","title":"Product Owner (m/w/d)","company":{"id":3550,"name":"Everience","domain":"everience.com","url":"https://alion.io/company/everience","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":84,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Utrecht, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":29},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-19T13:41:36Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T08:21:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.\nWith a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.\nThrough its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.\nIn accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.\n We are looking for an experienced Product Owner to drive process improvement initiatives within a customer service environment. In this role, you will provide direction to a multidisciplinary team responsible for improving and implementing customer service processes, translating business objectives into a clear roadmap and prioritized backlog. You will work closely with stakeholders across the organization, identify opportunities for improvement, manage dependencies, and ensure that process changes are effectively implemented and embedded. This is a highly business-focused role requiring strong stakeholder management, process optimization expertise, and the ability to deliver tangible results in a complex environment.\nYour responsibilities include:\nMaximizing value by setting clear priorities and focusing the team on the most impactful improvements in customer contact processes and value chains.\nManaging and continuously maintaining the backlog to ensure the team works effectively on the right priorities.\nDeveloping, maintaining, and executing a team-level roadmap together with the team.\nIdentifying and managing dependencies between Customer Service, IT teams, business partners, and other departments.\nMapping, engaging, and informing stakeholders while creating clarity where priorities or interests differ.\nInspiring and guiding the team regarding objectives, content, and contributions to improved process performance and operational excellence.\nDriving structural process improvements, successful implementation, and sustainable adoption of changes within Customer Service.\nCollaborating with other Product Owners and team leads to strengthen alignment and prioritization across teams and business processes.\nSupporting the Scrum Master in further professionalizing the team and fostering ownership and autonomy.\n Professional proficiency in Dutch, both spoken and written, is required.\nHigher professional (HBO) or university (WO) degree, or equivalent level of education and professional experience.\nMinimum 5 years of experience as a Product Owner within a large and complex organization.\nProven experience in customer service environments and process/value stream improvement.\nStrong business-oriented mindset with a focus on service, process, and operational improvements rather than software development.\nExperience defining product vision, creating roadmaps, and managing prioritized backlogs.\nStrong stakeholder management skills, including working with diverse and sometimes competing interests.\nAbility to identify cross-functional dependencies and facilitate collaboration across teams and departments.\nExperience with Agile ways of working, including Scrum and Kanban.\nPSPO certification is considered an advantage.\nExperience coaching teams and improving team maturity, ownership, and autonomy.\nStrong analytical, proactive, and results-oriented approach.\nExcellent communication, influencing, and organizational awareness skills.\n End Date: June 2027\nWorkload: 36 hours per week (32 hours negotiable)\nAll our positions are open to both women and men and are, of course, open to people with disabilities.","description_format":"text","description_chars":4029,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced 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