{"id":263384,"url":"https://alion.io/job/everience-technicien-support-de-proximite-hf-2","title":"Technicien support de Proximité H/F","company":{"id":3550,"name":"Everience","domain":"everience.com","url":"https://alion.io/company/everience","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":78,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Annecy, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-29T09:59:09Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-11-10T09:58:20Z","board_verified":true,"closed_at":null,"days_open":134,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":133},"description":"HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’expertise humaine et la technologie s’enrichissent mutuellement. Ses équipes assurent le support utilisateur, le support applicatif, le support de proximité, la gestion des actifs IT et la GRC (Gouvernance, Risque et Conformité).\nSa mission est double : soutenir les besoins opérationnels des DSI et des métiers ; et offrir aux collaborateurs une expérience fluide et fiable, alignée avec les standards des marques grand public.\nIntervenant en France et dans le monde, HELPLINE compte 2500 collaborateurs au service de plus de 200 clients. Elle affiche un CA de +200 M€ en 2025.\nHELPLINE fait partie d’Everience, groupe international de conseil et de services numériques augmentés, pionnier de la symbiose Homme-IA en entreprise.\nSituée au cœur du 7ème, l’agence de Lyon est née en 2019, elle compte aujourd’hui 150 collaborateurs qui œuvrent soit sur le centre de services, soit chez nos clients en assistance technique. Nous rayonnons sur l’ensemble de la Région Rhône Alpes Auvergne avec des références clients telles que l’EM Lyon, SNCF, SUEZ…\n Dans le cadre de son développement, HELPLINE recherche un TECHNICIEN SUPPORT DE PROXIMITE.\nVous intégrerez une équipe de support informatique de 3 personnes pour répondre au besoin du client.\nDescription de la mission :\nIntervenir avec réactivité auprès des utilisateurs, avec une forte population anglophone, pour tous les sujets de type problème informatique PC, MAC, salles de réunion, smartphone, autres. Le site comprend un effectif d'environ 1200 utilisateurs.\n Profil Recherché :\nVous disposez d’une expérience confirmée, de 2 ans minimum, en tant que Technicien Support de Proximité.\nSavoir-être\nEsprit d’équipe et partage de connaissances\n\nCapacité à travailler en autonomie et à être force de proposition\n\nBon relationnel avec des interlocuteurs techniques et métiers\n\nCompétences à avoir pour répondre au poste :\nMaitrise des environnements machines => MAC / Windows 10 / Windows 11\nMaitrise des environnements téléphonie mobile => Apple (650) / Android (150)\nMaitrise des environnements => Office365/Onedrive/Sharepoint/Teams/Outlook/etc …\nMaitrise des outils de prise de main à distance sur les postes =>Logmein/Teams\nConnaissance des Plateformes d’administration => Jamf, Azure, AD\nConnaissance de l’environnement liés aux imprimantes =>Marque CANON / plateforme d’administration UNIFLOW\nConnaissance de l’environnement lié aux salles de réunion=> Système Yealink\nCapacité à échanger en anglais avec nos utilisateurs => Niveau C1\nCapacité à rédiger des procédures => Base documentaire CONFLUENCE\n Pour mieux se connaître, voici nos étapes de recrutement (réponse garantie) :\nEntretien téléphonique (15 min)\nEntretien RH (1 h) + débrief des 2 exercices en ligne (non éliminatoires)\nEntretien Manager (1 h)\nChez nous : mutuelle & transport à 50%, tickets resto (9,5€ à 60%), primes cooptation 1000€, CSE, intégration 2 semaines, formation, mobilité, équipe soudée, stabilité et croissance.\nVideos YouTube d’Everience :\nen français https://youtu.be/5-F56MLHlQI\nen anglais https://youtu.be/ZuYhyq3rr9E\nTous nos postes se conjuguent au féminin et au masculin et sont bien évidemment ouverts aux personnes en situation de 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