{"id":1201301,"url":"https://alion.io/job/everience-technicien-support-informatique-hf-fougeres","title":"Technicien support informatique (H/F) - Fougères","company":{"id":3550,"name":"Everience","domain":"everience.com","url":"https://alion.io/company/everience","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":86,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fougères, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23000,"max":25000,"currency":"EUR","period":"year","gross":null,"usd_annual":28403},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-24T12:26:47Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-02T08:50:26Z","board_verified":false,"closed_at":"2026-10-02T08:50:26Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Et si vous choisissiez plus qu’un simple job ?\nEntreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques. La société affiche une croissance régulière (207 M€ en 2022) grâce à 3600 spécialistes qui opèrent dans 6 pays en France et à l’international (Allemagne, Belgique, Italie, Roumanie, Tunisie) avec 16 bureaux.\nChez HELPLINE, nous donnons du sens et de la valeur à votre mission et à vos compétences. Notre réussite est avant tout celle de nos équipes : notre culture d’entreprise repose sur l’intelligence collective, l’innovation et l’esprit entrepreneurial.\nCes informations résonnent en vous ? Rejoignez-nous !\n Nous recherchons un Technicien Support Informatique (H/F) pour rejoindre l'équipe IT de notre client basé à Fougères (35).\nAu sein d’une petite équipe IT, vous assurerez un rôle de proximité en tant qu’interlocuteur privilégié des utilisateurs. Vous les accompagnerez au quotidien dans la gestion de leurs besoins informatiques et la résolution de leurs incidents.\nVos missions\nAssurer le support utilisateurs \nGérer les incidents et demandes dans GLPI\nAccompagner les utilisateurs sur les outils bureautiques et collaboratifs\nAssurer le support téléphonie, visioconférence et mobilité\nMasterisation des postes de travail\nGérer les services d'impression et les périphériques\nGarantir une expérience utilisateur de qualité\nEnvironnement technique\nWindows 10 / Windows 11\nMicrosoft Office (2010, 2013, 365)\nOutlook / Exchange\nMicrosoft Teams\nActive Directory\nSmartphones et tablettes iOS / Android\nGLPI\n Vous disposez d'une première expérience réussie en support utilisateurs, helpdesk ou proximité.\nAu-delà des compétences techniques, nous recherchons avant tout une personne dotée d'un excellent relationnel, capable d'évoluer dans un environnement orienté services et d'accompagner des utilisateurs avec professionnalisme.\nSens du service et de la satisfaction utilisateur\nExcellent savoir-être\nAutonomie et réactivité\nCapacité à vulgariser les sujets techniques\nEsprit d'équipe et sens de l'organisation\n Informations supplémentaires\nNos petits + (Helpline)\nCarte titres-restaurant de 9,50€ / jour travaillé, prise en charge à 60 %\nMutuelle familiale\nPrise en charge à 50 % des transports en commun\nIndemnité kilométrique vélo\nUn CSE avec de nombreux avantages\nUn institut de formation interne pour développer vos compétences\nInformations pratiques\nContrat : CDI\nLocalisation : Fougères \n Rémunération : Selon profil entre 23k€/25k€ annuel bruts \nTous nos postes se conjuguent au féminin et au masculin et sont bien évidemment ouverts aux personnes en situation de 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