{"id":4036893,"url":"https://alion.io/job/everience-technicien-support-informatique-n2-hf-laval","title":"Technicien Support informatique N2 (H/F) - Laval","company":{"id":3550,"name":"Everience","domain":"everience.com","url":"https://alion.io/company/everience","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":78,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laval, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":27000,"currency":"EUR","period":"year","gross":null,"usd_annual":30111},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T15:40:45Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T21:31:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Et si vous choisissiez plus qu’un simple job ?\nEntreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques. La société affiche une croissance régulière (207 M€ en 2022) grâce à 3600 spécialistes qui opèrent dans 6 pays en France et à l’international (Allemagne, Belgique, Italie, Roumanie, Tunisie) avec 16 bureaux.\nChez HELPLINE, nous donnons du sens et de la valeur à votre mission et à vos compétences. Notre réussite est avant tout celle de nos équipes : notre culture d’entreprise repose sur l’intelligence collective, l’innovation et l’esprit entrepreneurial.\nCes informations résonnent en vous ? Rejoignez-nous !\n Nous recherchons un Technicien Support Informatique N2 (H/F) pour rejoindre l'équipe IT de notre client basé à Laval.\nAu sein de l'équipe support, vous intervenez sur les activités suivantes :\nPrendre en charge les incidents et demandes complexes escaladés par le support N1.\nDiagnostiquer et résoudre les incidents matériels, logiciels, systèmes et réseaux.\nAssurer le support auprès des utilisateurs.\nAdministrer les comptes utilisateurs sous Active Directory et les environnements Microsoft 365.\nDocumenter les interventions et mettre à jour les procédures.\nContribuer à l'amélioration continue de la qualité de service.\nEnvironnement technique\nWindows 10 / Windows 11\nMicrosoft Office \nOutlook / Exchange\nMicrosoft Teams\nActive Directory\nSmartphones et tablettes iOS / Android\n Votre profil :\nFormation Bac+2 à Bac+3 en informatique.\nPremière expérience réussie de 2 ans minimum sur un poste de support informatique N2.\nBonne maîtrise des environnements Microsoft.\nSens du service et excellent relationnel utilisateur.\nCapacité à gérer les priorités et à travailler en équipe.\nVous souhaitez mettre à profit votre expertise technique au service des utilisateurs ? N'hésitez plus et échangeons ensemble sur cette opportunité !\n Informations supplémentaires\nNos petits + (Helpline)\nCarte titres-restaurant de 9,50€ / jour travaillé, prise en charge à 60 %\nMutuelle familiale\nPrise en charge à 50 % des transports en commun\nIndemnité kilométrique vélo\nUn CSE avec de nombreux avantages\nUn institut de formation interne pour développer vos compétences\nInformations pratiques\n Contrat : Mission courte (3/6mois) \nLocalisation : Laval \n Rémunération : Selon profil entre 25000-27000k€/an \nTous nos postes se conjuguent au féminin et au masculin et sont bien évidemment ouverts aux personnes en situation de handicap.","description_format":"text","description_chars":2586,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-10T20:44:38Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:4","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":30111,"is_top_pay":false},"html_url":"https://alion.io/job/everience-technicien-support-informatique-n2-hf-laval","json_url":"https://alion.io/job/everience-technicien-support-informatique-n2-hf-laval.json","meta":{"generated_at":"2026-11-12T00:43:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3550},"rest":"https://alion.io/mcp/rest/get_company?id=3550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverience-technicien-support-informatique-n2-hf-laval"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverience-technicien-support-informatique-n2-hf-laval"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverience-technicien-support-informatique-n2-hf-laval"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everience-technicien-support-informatique-n2-hf-laval\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverience-technicien-support-informatique-n2-hf-laval"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4036893}},{"tool":"search_jobs","arguments":{"company":"everience.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4036893},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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