{"id":263431,"url":"https://alion.io/job/everience-technicien-toip-hf","title":"Technicien TOIP H/F","company":{"id":3550,"name":"Everience","domain":"everience.com","url":"https://alion.io/company/everience","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":86,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":770},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-13T13:56:51Z","employer_posted_date":"2026-01-13","last_verified_at":"2026-11-01T21:03:53Z","board_verified":true,"closed_at":null,"days_open":292,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":291},"description":"HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’expertise humaine et la technologie s’enrichissent mutuellement. Ses équipes assurent le support utilisateur, le support applicatif, le support de proximité, la gestion des actifs IT et la GRC (Gouvernance, Risque et Conformité).\nSa mission est double : soutenir les besoins opérationnels des DSI et des métiers ; et offrir aux collaborateurs une expérience fluide et fiable, alignée avec les standards des marques grand public.\nIntervenant en France et dans le monde, HELPLINE compte 2500 collaborateurs au service de plus de 200 clients. Elle affiche un CA de +200 M€ en 2025.\nHELPLINE fait partie d’Everience, groupe international de conseil et de services numériques augmentés, pionnier de la symbiose Homme-IA en entreprise.\nCes informations résonnent en vous ? Rejoignez-nous !\n Missions :\nEn coordination avec les autres membres de l’équipe, contribuer aux activités en mode RUN pour nos différents clients :\nAssurer les contrôles de bon fonctionnement (morning check quotidien), astreinte en HNO, supervision des services\nTraiter les incidents et les demandes de service\nRéaliser les diagnostics pour identifier les causes de dysfonctionnement\nProposer des corrections et des solutions de contournement (incidents de niveau 2 et 3)\nAssurer l’exploitation des composants techniques\nContribuer aux activités de déploiement / migration confiées à l’équipe.\n Votre profil :\nDiplôme Bac +2 minimum en informatique, télécoms ou domaine équivalent\n\nPremière expérience en support technique (IT ou télécoms)\n\nConnaissances de la ToIP Cisco, notamment CUCM (Cisco Unified Communications Manager)\n\nNotions ou première expérience sur une solution d’ enregistrement et de supervision des communications (NICE)\n\nProfil junior, avec une volonté forte de monter en compétences sur des solutions de téléphonie d’entreprise\n\nCapacité à diagnostiquer et résoudre des incidents liés aux environnements voix et applications\n\nÀ l’aise avec les environnements techniques et les outils de support\n\n Tous nos postes sont ouverts aux personnes en situation de handicap","description_format":"text","description_chars":2194,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-05T12:06:53Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.076,"p_room":0.28,"age_days":291,"expected_fill_days":17,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/everience-technicien-toip-hf","json_url":"https://alion.io/job/everience-technicien-toip-hf.json","meta":{"generated_at":"2026-11-01T23:01:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3550},"rest":"https://alion.io/mcp/rest/get_company?id=3550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverience-technicien-toip-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverience-technicien-toip-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverience-technicien-toip-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everience-technicien-toip-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverience-technicien-toip-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":263431}},{"tool":"search_jobs","arguments":{"company":"everience.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":263431},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}