{"id":2550607,"url":"https://alion.io/job/everise-customer-service-representative","title":"Customer Service Representative","company":{"id":3843924,"name":"Everise","domain":"weareeverise.com","url":"https://alion.io/company/everise-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mohali, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T02:43:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Overview\nJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!\nPosition Purpose:\nThe Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client’s products and services.\nJob Requirements:\nProfessionally handle a high volume of incoming calls\nThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above\nAbility to utilize and navigate multiple systems simultaneously\nBe dependable and meet all attendance requirements\nResolve customer issues via one call resolution guidelines and/or escalated process\nMeet or exceed company and client performance metrics\nMaintain a balance between company policy and client benefit in decision making\nContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers\nResponsible for call disposition or compiling and generating reports as required\nAbility to accept and embrace changes within the current business environment Qualifications:\n1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience\nStable work history\nProfessional appearance\nStrong detail orientation and excellent communication/listening skills\nAbility to pass all skill assessments including demonstrated experience with Microsoft applications\nBilingual (Spanish/English) skills a plus\nDemonstrated passion for excellence with respect to treating and caring for customers especially senior citizens\nStrong decision making and analytical abilities\nAbility to identify customer needs and clearly articulate products and services\nSchedule flexibility to include weekends, evenings, possible holidays and occasional overtime\nHighly developed sense of integrity and commitment to customer satisfaction\nMeet all attendance and dependability requirements\nAbility to type a minimum of 30 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