{"id":2723918,"url":"https://alion.io/job/everise-trainer","title":"Trainer","company":{"id":3843924,"name":"Everise","domain":"weareeverise.com","url":"https://alion.io/company/everise-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":821},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T20:52:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Overview\nJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!\nPosition Purpose:\nThe Trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, sales, and customer service. Trainers may also train leadership team members in expected Everise leadership contributions and behaviors, management skill and internal policy and procedure.\nJob Responsibilities:\nDeliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures\nProficient and comfortable in training in a remote virtual training environment or brick and mortar\nAbility to train and facilitate via Adobe Connect - or similar remote training platform and traditional Brick and Mortar environment\nMaintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance\nPartner with clients in curriculum design and modification. Develop associated supporting materials.\nAbility to train to adult learning styles virtual and brick and mortar\nEnsure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives\nPrepare lesson plans and course agenda for each training class\nConduct proficiency evaluations and certify trainees for the programs to which they are assigned\nExecute nesting or on the job training excellence with results\nAbility to train class sizes anywhere from 10 to 100 learners\nIn conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance\nConduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams\nEnsure trainees are successful for production environment and long-term retention\nWhile not training, trainer could be asked to take phone calls or support operations, depending on the business needs Qualifications:\nA minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.\nUndergraduate degree in Instructional Design, English or a related discipline.\nVirtual online experience in blogging or teaching\nAbility to build rapport in an online virtual environment\nExcellent oral and written communication skills at all levels of the organization.\nDemonstrated presentation and facilitation skills.\nProficiency in Microsoft Office applications including PowerPoint and Word.\nAbility to work any shift x 7 days a week\nAbility to understand Standard Operating Procedures and when to ask for guidance\nAbility to adapt and implement changes on the fly\nOutgoing personality\nIf you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.","description_format":"text","description_chars":3629,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-16T15:48:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-16T23:00:20Z"},"pay":null,"html_url":"https://alion.io/job/everise-trainer","json_url":"https://alion.io/job/everise-trainer.json","meta":{"generated_at":"2026-10-16T23:00:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3843924},"rest":"https://alion.io/mcp/rest/get_company?id=3843924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverise-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverise-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverise-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everise-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverise-trainer"}]}