{"id":1750855,"url":"https://alion.io/job/everlywell-it-support-engineer-corporate","title":"IT Support Engineer, Corporate","company":{"id":5819,"name":"Everlywell","domain":"everlywell.com","url":"https://alion.io/company/everlywell","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":86,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"Auth0","optional":true},{"name":"AWS","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-02T19:27:08Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T20:27:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":3},"description":"We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.\nYou’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT-proactive, calm under pressure, and committed to operational excellence.\nThis hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US.\nWhat You'll Do:\nAdminister and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.\nDeliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.\nProvide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.\nSet up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.\nSupport and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.\nManage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.\nTriage and resolve IT tickets via help desk systems, Slack, Zoom, and email-prioritizing clarity, speed, and accountability.\nCollaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.\nAutomate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate.\nEnsure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.\nWhat We're Looking For:\n3-5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.\nStrong knowledge of macOS and Apple hardware troubleshooting.\nAn ability to quickly troubleshoot both wireless and wired networking issues.\nExperience with Google Workspace, Zoom, and cloud-based collaboration tools.\nHands-on experience supporting AV equipment and Zoom Room configurations.\nFamiliarity with Jamf or other Apple device management tools.\nImpeccable customer service and communication skills-especially when working with senior leaders.\nStrong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities.\nClear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).\nA strong service-oriented mindset, with a friendly attitude and a genuine desire to help.\nBonus Points For:\nExperience with Okta, Auth0, or other identity platforms.\nFamiliarity with AWS infrastructure or other cloud admin responsibilities.\nHands-on knowledge of Jira and Confluence.\nScripting or automation experience (e.g., Bash, Python, or AppleScript).\nExposure to endpoint detection, compliance tooling, and IT auditing best practices.\nWhy You'll Love Working Here:\nMission-driven company improving access to healthcare\nFast-moving, startup environment with enterprise-level backing\nOpen vacation policy (for salaried team members)\nEmployee discounts and paid parental leave\nComprehensive health benefits and 401(k)\nSupportive, people-first IT culture with a security mindset","description_format":"text","description_chars":3763,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Diagnostic Tests & IVD","Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-10-03T08:48:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":86,"reasons":["conf:1","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/everlywell-it-support-engineer-corporate","json_url":"https://alion.io/job/everlywell-it-support-engineer-corporate.json","meta":{"generated_at":"2026-10-06T22:16:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2502,"day_limit":5000,"remaining_today":2498,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5819},"rest":"https://alion.io/mcp/rest/get_company?id=5819"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverlywell-it-support-engineer-corporate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverlywell-it-support-engineer-corporate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverlywell-it-support-engineer-corporate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everlywell-it-support-engineer-corporate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverlywell-it-support-engineer-corporate"}]}