{"id":3066370,"url":"https://alion.io/job/evernav-tech-customer-service-operations-executive","title":"Customer Service & Operations Executive","company":{"id":4429011,"name":"Evernav Tech","domain":"evernavtech.com","url":"https://alion.io/company/evernav-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":5000,"currency":"MYR","period":"month","gross":true,"usd_annual":14712},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T05:01:40Z","employer_posted_date":null,"last_verified_at":"2026-10-22T05:01:40Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Multilingual Customer Service & Operations Executive based near KLCC, Kuala Lumpur. Full-time, on-site role providing customer support across via messaging, phone and email; handling back-office operations including data entry, record keeping and basic system maintenance; supporting daily operations and basic sales activities. Work hours are 9:00 AM–9:00 PM with 4 rest days per month.\nRequirements\nResponsibilities\n\nProvide customer support via online channels (messaging, phone, email)\n\nCommunicate with customers \n\nAssist with customer account, order and transaction-related enquiries\n\nSupport daily operations to ensure smooth workflows\n\nHandle back-office tasks such as data entry, record keeping and basic system maintenance\n\nFollow up on customer feedback and help improve service quality\n\nAssist with basic sales activities and introduce company products and services\n\nPerform other duties assigned by management\n\nRequirements\n\nBasic sales background or experience\n\nQuick-thinking, adaptable and good at problem-solving\n\nStrong communication skills, patience and a service-oriented mindset\n\nAble to work within the 9:00 AM – 9:00 PM working hours\n\nFamiliar with basic computer and office software\n\nAdded Advantage\n\nExperience in customer service or operations\n\nSkills\nCustomer Support, Multilingual Communication, Data Entry, Customer Account Management, Order Management, Basic System Maintenance, Sales Support, Problem Solving, Communication, Office Software","description_format":"text","description_chars":1471,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T08:07:15Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.788,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["seen:20","win:late"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":14712,"is_top_pay":false},"html_url":"https://alion.io/job/evernav-tech-customer-service-operations-executive","json_url":"https://alion.io/job/evernav-tech-customer-service-operations-executive.json","meta":{"generated_at":"2026-11-11T15:58:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4429011},"rest":"https://alion.io/mcp/rest/get_company?id=4429011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevernav-tech-customer-service-operations-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevernav-tech-customer-service-operations-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevernav-tech-customer-service-operations-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evernav-tech-customer-service-operations-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevernav-tech-customer-service-operations-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3066370}},{"tool":"search_jobs","arguments":{"company":"evernavtech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3066370},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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