{"id":2585561,"url":"https://alion.io/job/everping-technicien-support-informatique-it-support-specialist-hf","title":"Technicien Support Informatique | IT Support Specialist H/F","company":{"id":4433208,"name":"Everping","domain":"everping.eu","url":"https://alion.io/company/everping","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bordeaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26000,"max":32000,"currency":"EUR","period":"year","gross":null,"usd_annual":35588},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Google Workspace","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T07:25:26Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T03:33:41Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Rejoins everping, une startup en forte croissance, en tant que Technicien de Support Informatique (N1). Ta mission principale sera d'aider, conseiller et résoudre à distance les demandes et incidents rencontrés par les collaborateurs de nos clients. Tu seras en charge du support IT, de la configuration et réinitialisation des ordinateurs, ainsi que de l'amélioration des processus internes. Une expérience préalable dans le support informatique est requise, ainsi qu'une maîtrise du français et un niveau intermédiaire en anglais.\nMissions\nAssurer le support IT de niveau 1, qualifier et résoudre les tickets de support.\nConfigurer et réinitialiser à distance ou dans les bureaux les ordinateurs Windows / Macs.\nContribuer à l'amélioration des processus internes et proposer des suggestions pour améliorer la qualité de service.\nProfil recherché\n**TON PROFIL*** Tu as eu une ou plusieurs expériences dans le support informatique | Helpdesk\n* Tu es curieux(se) et sait faire preuve d’initiative pour débloquer des situations ou proposer proactivement des solutions\n* Tu fais ton maximum pour assurer la satisfaction de ton client et t’assurer que tu as répondu à sa demande\n* Tu parles couramment français, à l’oral et à l’écrit. En étant amené(e) à conseiller et répondre à nos clients quotidiennement, ton orthographe et ta syntaxe sont irréprochables. Tu es en capacité de répondre à l'écrit et à l'oral en anglais pour accompagner nos utilisateurs anglophones (niveau intermédiaire suffisant)\n* Si tu es à l’aise avec la gestion de certains logiciels SaaS de Modern Workplace, c’est un + mais ce n’est pas obligatoire (Google Workspace, Office 365, Azure AD, VPN, 1Password, Dashlane, etc)\n*Tu ne disposes pas de toutes les compétences listées ? Tu peux quand même candidater pour que nous échangions ensemble :)*","description_format":"text","description_chars":1818,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T03:46:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:3","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":35588,"is_top_pay":false},"html_url":"https://alion.io/job/everping-technicien-support-informatique-it-support-specialist-hf","json_url":"https://alion.io/job/everping-technicien-support-informatique-it-support-specialist-hf.json","meta":{"generated_at":"2026-10-21T04:24:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4433208},"rest":"https://alion.io/mcp/rest/get_company?id=4433208"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverping-technicien-support-informatique-it-support-specialist-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverping-technicien-support-informatique-it-support-specialist-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverping-technicien-support-informatique-it-support-specialist-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everping-technicien-support-informatique-it-support-specialist-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverping-technicien-support-informatique-it-support-specialist-hf"}]}