{"id":2080723,"url":"https://alion.io/job/everpure-cloud-native-escalation-engineer","title":"Cloud Native Escalation Engineer","company":{"id":3170,"name":"Everpure","domain":"everpuredata.com","url":"https://alion.io/company/everpure","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":33,"ghost_share":0,"stale_share":0.606,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-08T05:49:30Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":700},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Chef","optional":false},{"name":"Docker","optional":false},{"name":"Docker Swarm","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"Puppet","optional":false},{"name":"Rancher","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-08T08:51:51Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-08T21:22:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.\nThis type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.\nTHE ROLE\nAt Portworx by Everpure, our product enables stateful containers in production, and we've been recognized as a Gartner Cool Vendor. Our technology encompasses a distributed storage platform and integrated controls with container schedulers such as Kubernetes, Mesosphere, Rancher, Nomad, and Docker Swarm. Our diverse customer base ranges from Global 2000 enterprises to cloud-native startups, running workloads on-premises and in public clouds.\nThis is a senior technical role within the Technical Services COE team. As a Portworx Escalation Engineer (EE), you will need to tackle the most intricate and challenging customer issues, serving as the final support tier before escalation to development. You will offer technical expertise and troubleshooting assistance to Technical Service Engineers (TSEs) to resolve our most complex cases. If an issue persists or requires a code fix, you will effectively engage and communicate with development resources to identify root cause and present findings to our TSEs and customers to ensure timely resolution with the highest quality of service. The primary aim of this role is to minimize escalations to the Development team, identify opportunities for improvement, and to prevent future escalations from occurring. \nThis position is well-suited for a support professional with robust interpersonal skills, seeking a dynamic, high-performance, entrepreneurial work environment. The ideal candidate should embrace the unpredictable nature of daily work in a rapidly expanding business.\nWHAT YOU'LL DO\nOffer technical expertise throughout all phases of the Portworx case management process for issues encountered in the field.\nProvide initial code review and analysis of current issues. \nResolve escalated service requests while maintaining a high level of service engagement, communication, and composure.\nCollaborate with customers and cross functional team members to troubleshoot and resolve escalated cases. \nAct as the conduit between Technical Services and Engineering teams. \nProactively identify and resolve systemic issues in the field. \nMentor and coach TSEs and cross functional team members. \nAssume ownership of communications for assigned issues, ensuring clarity and professionalism.\nShare and document knowledge through FAQ/KB articles, both internal and customer-facing. \nManage multiple projects/support cases concurrently. \nParticipate in a weekly on-call rotation. \nThrive as a team player in fast-paced and startup environments.\nWe are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.\nWHAT YOU BRING\nWe're looking for candidates with experience in supporting SaaS environments with a background in compute infrastructure, storage infrastructure, and container ecosystems, both on-premise and in the cloud. Technical expertise with one or more cloud providers (such as AWS, GCP, or Azure) is essential. Proficiency in Portworx, Kubernetes, Docker, Tanzu, VMware container solutions (CKA certification is required). Experience with one or more devops tools like Ansible, Chef, Puppet, Terraform is required. \nYour experience in a senior-level customer-facing role, providing various levels of technical guidance, will be pivotal. Furthermore, your ability to communicate effectively and work closely with our Product Development team for customer escalations will greatly contribute to the success of this role. You will be expected to resolve customer problems and escalations using appropriate resources.\nBachelor's degree in Computer Science (Master's preferred) or a minimum of eight years of experience in customer-facing technical support work. \nExperience in supporting SaaS products, with working knowledge of Portworx. \nDemonstrated working experience supporting vSphere, Kubernetes, Containers, and Public Cloud platforms.\nStrong written, verbal, and collaboration skills.\nStrong understanding of GoLang.\nMinimum of 10 years experience in supporting production applications either on premises or in a cloud environment.\nWHAT YOU CAN EXPECT FROM US:\nInnovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.\nGrowth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!\nTeam: We build each other up and set aside ego for the greater good.\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.\nACCOMMODATIONS AND ACCESSIBILITY:\nCandidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at  if you’re invited to an interview.\nOUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:\nWe’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.\nEverpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.\nJoin us and bring your best.\nBring your bold.\nPure and simple.","description_format":"text","description_chars":6634,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems"],"lifecycle":[{"event":"open","at":"2026-10-08T10:12:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":51,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-09T00:12:46Z"},"pay":null,"html_url":"https://alion.io/job/everpure-cloud-native-escalation-engineer","json_url":"https://alion.io/job/everpure-cloud-native-escalation-engineer.json","meta":{"generated_at":"2026-10-09T00:12:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":101,"day_limit":5000,"remaining_today":4899,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3170},"rest":"https://alion.io/mcp/rest/get_company?id=3170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverpure-cloud-native-escalation-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverpure-cloud-native-escalation-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverpure-cloud-native-escalation-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everpure-cloud-native-escalation-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverpure-cloud-native-escalation-engineer"}]}