{"id":1547718,"url":"https://alion.io/job/everpure-sr-manager-customer-success-data-management","title":"Sr. Manager, Customer Success - Data Management","company":{"id":3170,"name":"Everpure","domain":"everpuredata.com","url":"https://alion.io/company/everpure","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":37,"ghost_share":0,"stale_share":0.595,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":168000,"max":252000,"currency":"USD","period":"year","gross":null,"usd_annual":252000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-03T15:50:35Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T05:31:10Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":109},"description":"Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.\nThis type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.\nTHE ROLE\nEverpure Data Intelligence (formerly 1touch.io) enables enterprises to discover, classify, and understand data across cloud, on-premises, and edge environments to improve AI accuracy, build trust in AI outcomes, reduce risk, and deliver measurable business impact.\nThe Sr. Manager of Customer Success is responsible for driving customer value realization, retention, renewals, and growth across the customer lifecycle. Reporting to the Head of Sales, this leader will serve as a strategic partner to customers, ensuring the successful adoption of our data intelligence platform and helping organizations achieve their data governance, privacy, security, and AI readiness objectives.\nThis role leads the Customer Success organization and works cross-functionally with Sales, Product, Engineering, Professional Services, and Support to deliver exceptional customer outcomes while supporting revenue retention and expansion goals. The ideal candidate will be on-site in ourSanta Clara, CA office.\nWHAT YOU'LL DO\nLead and develop the Customer Success team, establishing a customer-centric culture focused on business outcomes.\nOwn customer retention, adoption, customer health, and renewal readiness across the installed customer base.\nBuild trusted relationships with executive and technical stakeholders within strategic accounts.\nDevelop and execute customer success strategies that drive measurable business value and long-term customer satisfaction.\nPartner with Account Executives to identify expansion opportunities and support account growth initiatives.\nEstablish customer success metrics, reporting, and operational processes to scale the business.\nAct as the voice of the customer, partnering with Product and Engineering to influence product strategy and roadmap priorities.\nDrive executive business reviews, success planning, and customer advocacy programs.\nIdentify customer risks and implement proactive mitigation plans to improve retention and customer outcomes.\nWHAT YOU BRING\nGeneral Experience\nBachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.\n10+ years of experience in Customer Success, Professional Services, Technical Account Management, or related customer-facing leadership roles.\n5+ years of experience leading and developing high-performing customer-facing teams.\nProven track record of driving customer retention, renewal performance, and expansion growth in enterprise software environments.\nTechnology & Industry Experience\nExperience working with enterprise SaaS, cybersecurity, data management, governance, privacy, compliance, or cloud technology solutions.\nStrong understanding of enterprise software deployments, customer adoption frameworks, and value realization methodologies.\nAbility to engage credibly with both executive and technical audiences on complex technology initiatives.\nLeadership\nStrong executive presence and customer relationship management skills.\nDemonstrated ability to influence cross-functional teams and drive alignment across Sales, Product, Engineering, and Support organizations.\nExcellent communication, analytical, and strategic planning capabilities\nSuccess Measures\nGross and net revenue retention\nRenewal attainment\nCustomer adoption and utilization metrics\nCustomer satisfaction and advocacy\nExpansion pipeline influence\nTime-to-value and onboarding effectiveness\nSalary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. \nThis role may be eligible for incentive pay and/or equity. \nThere is no application deadline and we accept applications on an ongoing basis until the job is filled.\nThe annual base salary range is:\n$168,000—$252,000 USD\nWHAT YOU CAN EXPECT FROM US:\nInnovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.\nGrowth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!\nTeam: We build each other up and set aside ego for the greater good.\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.\nACCOMMODATIONS AND ACCESSIBILITY:\nCandidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at  if you’re invited to an interview.\nOUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:\nWe’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.\nEverpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.\nJoin us and bring your best.\nBring your bold.\nPure and simple.","description_format":"text","description_chars":6320,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems"],"lifecycle":[{"event":"open","at":"2026-09-30T22:37:01Z"},{"event":"close","at":"2026-10-07T20:38:10Z"},{"event":"reopen","at":"2026-10-09T17:49:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 104","filings_12m":104,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.453,"p_room":0.28,"age_days":109,"expected_fill_days":49,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":252000,"is_top_pay":true},"html_url":"https://alion.io/job/everpure-sr-manager-customer-success-data-management","json_url":"https://alion.io/job/everpure-sr-manager-customer-success-data-management.json","meta":{"generated_at":"2026-10-21T10:29:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14853,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3170},"rest":"https://alion.io/mcp/rest/get_company?id=3170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverpure-sr-manager-customer-success-data-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverpure-sr-manager-customer-success-data-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverpure-sr-manager-customer-success-data-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everpure-sr-manager-customer-success-data-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverpure-sr-manager-customer-success-data-management"}]}