{"id":1960422,"url":"https://alion.io/job/everpure-sr-technical-services-engineer-flasharray","title":"Sr. Technical Services Engineer - FlashArray","company":{"id":3170,"name":"Everpure","domain":"everpuredata.com","url":"https://alion.io/company/everpure","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":33,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":41},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T13:06:23Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-06T20:38:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.\nThis type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.\nTHE ROLE\nEverpure Senior Technical Service Engineers work on the most complex, and challenging customer issues. This team is the last step in Support before an issue is passed to Escalation Engineering.\nThis position is ideal for a support professional with strong interpersonal skills, and a desire to work in a fast-paced, high-performing, entrepreneurial culture. The ideal candidate must be willing to accept the unpredictable nature of daily work in a rapidly growing business.\nSHOULD YOU ACCEPT THIS CHALLENGE...\nEverpure has Support centres in Mountain View, CA, Lehi, UT, Dublin, Ireland, Prague, Czech Republic & Singapore, Asia. We are looking for a senior Technical Support Engineer to join our 24x7 Support team. You will be part of the best Support team in the industry. Our culture focuses on 5 key values - Persistence, Creativity, Teamwork, Ownership, and Customer First. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashArray product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.\nWHAT YOU'LL DO\nProactively seek to understand customer expectations\nAnswer and resolve support cases across all severity levels\nOwn and track customer issues using our ticket tracking system\nOwn all customer facing communications, ensuring the message is concise and professional\nShares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing\nDevelops junior support engineers through training, and coaching\nManage multiple projects/support cases simultaneously\nChampion customer issues internally, and represent the company externally\nLeads large multi participant customer calls, including hot escalations\nNormally receives little instruction on day-to-day work, general instructions on new assignments\nWe are primarily an in-office environment and therefore, you will be expected to work from the Dun Laoghaire office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.\nWHAT YOU BRING\nMinimum 3 years of experience in customer-facing, technical support work\nSubject Matter Expert in one or more technologies\nProven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources\nProven technical troubleshooting skills in a complex multi-platform-system-vendor environment\nExperience in supporting both hardware, and software products\nAbility to triage issues, and escalate them to appropriate engineering groups as necessary\nKnowledge of technologies such as operating systems LINUX, Windows, VMware), LANs & WANs, and storage area networks and advantage\nKnowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues\nMust be willing and able to work in an open office, team environment.\nResolve escalated service requests\nOwn and track customer issues using our ticket tracking system\nMentor and coach technical support engineers\nOwn communications for your issues, ensuring the message is concise and professional\nShares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing\nManage multiple projects/support cases simultaneously\nChampion customer issues internally, and represent the company externally\nThis position may involve alternative work hours including nights, weekends, and company holidays\n #LI-ONSITE\nWHAT YOU CAN EXPECT FROM US:\nInnovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.\nGrowth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!\nTeam: We build each other up and set aside ego for the greater good.\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.\nACCOMMODATIONS AND ACCESSIBILITY:\nCandidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at  if you’re invited to an interview.\nOUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:\nWe’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.\nEverpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.\nJoin us and bring your best.\nBring your bold.\nPure and simple.","description_format":"text","description_chars":6042,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems"],"lifecycle":[{"event":"open","at":"2026-10-06T15:04:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-06T22:47:57Z"},"pay":null,"html_url":"https://alion.io/job/everpure-sr-technical-services-engineer-flasharray","json_url":"https://alion.io/job/everpure-sr-technical-services-engineer-flasharray.json","meta":{"generated_at":"2026-10-06T22:47:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3524,"day_limit":5000,"remaining_today":1476,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3170},"rest":"https://alion.io/mcp/rest/get_company?id=3170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverpure-sr-technical-services-engineer-flasharray"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverpure-sr-technical-services-engineer-flasharray"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverpure-sr-technical-services-engineer-flasharray"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everpure-sr-technical-services-engineer-flasharray\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverpure-sr-technical-services-engineer-flasharray"}]}