{"id":1472077,"url":"https://alion.io/job/everpure-technical-services-engineer-portworx","title":"Technical Services Engineer, Portworx","company":{"id":3170,"name":"Everpure","domain":"everpuredata.com","url":"https://alion.io/company/everpure","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":39,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":122000,"max":183000,"currency":"USD","period":"year","gross":null,"usd_annual":183000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Google GKE","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Rancher","optional":false}],"status":"live","first_seen_at":"2026-09-29T15:39:33Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-06T00:23:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.\nThis type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.\nTHE ROLE\nAs a Technical Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high-value accounts. You will provide a \"white-glove\" support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. By mastering the Everpure™ Platform, you will ensure the stability of large-scale Kubernetes deployments across hybrid clouds, bridging the gap between customer success and internal R&D. Your mission is to foster deep technical trust, ensuring that our key partners maximize the reliability and performance of their mission-critical data services.\nWHAT YOU'LL DO\nDrive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production.\nLead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services.\nAccelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability.\nGuide Deployment Lifecycle: Partner with customers through every phase-from pre-sales POCs and onboarding to production scaling-applying best practices to secure and optimize Kubernetes clusters.\nCodify Best Practices: Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions to improve the overall resilience of the Portworx® ecosystem.\nWHAT YOU BRING\nBachelor’s Degree in a technical field or equivalent experience.\nExperience: Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.\nExpertise in Kubernetes: Proven experience in deploying, managing and securing Kubernetes production clusters. \n Experience working with various Kubernetes distributions such as: Tanzu, Openshift Container Platform, Amazon Elastic Kubernetes Service (Amazon EKS), Rancher Kubernetes Engine (RKE), Google Kubernetes Engine (GKE), etc.\nKubernetes & Container Mastery: Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions, including OpenShift, Tanzu, EKS, RKE, or GKE.\nAdvanced Systems & Storage Expertise: Deep proficiency in Linux operating systems with a specialized focus on storage components, enabling you to independently troubleshoot complex data-layer issues.\n Hybrid Cloud Fluency: Hands-on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere.\nStrategic Technical Partnership: Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to navigate escalations and align technical solutions with business outcomes.\nWork Location: We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.\nSalary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. \nThis role may be eligible for incentive pay and/or equity. \nThere is no application deadline and we accept applications on an ongoing basis until the job is filled.\nThe annual base salary range is:\n$122,000—$183,000 USD\nWHAT YOU CAN EXPECT FROM US:\nInnovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.\nGrowth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!\nTeam: We build each other up and set aside ego for the greater good.\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.\nACCOMMODATIONS AND ACCESSIBILITY:\nCandidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at  if you’re invited to an interview.\nOUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:\nWe’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.\nEverpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.\nJoin us and bring your best.\nBring your bold.\nPure and simple.","description_format":"text","description_chars":6272,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems"],"lifecycle":[{"event":"open","at":"2026-09-29T16:40:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 104","filings_12m":104,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":53,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":183000,"is_top_pay":true},"html_url":"https://alion.io/job/everpure-technical-services-engineer-portworx","json_url":"https://alion.io/job/everpure-technical-services-engineer-portworx.json","meta":{"generated_at":"2026-10-06T02:17:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3392,"day_limit":5000,"remaining_today":1608,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3170},"rest":"https://alion.io/mcp/rest/get_company?id=3170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverpure-technical-services-engineer-portworx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverpure-technical-services-engineer-portworx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverpure-technical-services-engineer-portworx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everpure-technical-services-engineer-portworx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverpure-technical-services-engineer-portworx"}]}