{"id":458532,"url":"https://alion.io/job/everquote-manager-customer-success","title":"Manager, Customer Success","company":{"id":176179,"name":"EverQuote","domain":"everquote.com","url":"https://alion.io/company/everquote","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-08-05T21:12:29Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-27T16:57:53Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Manager, Customer Success\nAbout us:\nEverQuote is a leading AI-powered growth solutions partner for regulated property and casualty insurance entities, enabling the largest insurance carriers and thousands of agents to maximize customer acquisition across digital channels. Fueled by our proprietary data assets and our AI traffic engine, EverQuote is transforming the way providers attract and engage consumers to grow market share.\nJoining our team puts you at the forefront of this transformation. You will collaborate with a group of builders to solve complex problems and reshape a massive industry. If you want to drive real-world impact and do the best work of your career, you’ve found your home. We move fast, follow the data, and hold ourselves to high standards. If that's how you work too, this is the role for you.\nAbout the role:\nEverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established insurance agencies pursuing significant growth, giving them access to a specialized suite of proprietary advantages. The Manager, Customer Success will lead our Accelerated Customer Success team (~12 person org) of Business Consultants, who work directly with AGP agencies to drive revenue growth, minimize churn, and maximize customer satisfaction.\nThis role reports to the Director, Customer Success and sits at the center of a highly cross-functional operation, partnering closely with Sales, Product, Engineering, Sales Operations & Strategy, and Marketing to ensure the team has the tools, insights, and support needed to hit aggressive monthly and quarterly targets. You'll be responsible for the full performance and development of your team, while also becoming a subject-matter expert on EverQuote Pro, our broader suite of services, and the insurance industry landscape by carrier.\nIf you thrive on building and coaching high-performing teams, love using data to drive outcomes, and want to play a pivotal role in scaling one of EverQuote's highest-value customer segments, this is the role for you.\nWhat you’ll do:\n\n Team Building \nOwn direct management of the Accelerated Customer Success team (~12 person org), assessing individual strengths and growth areas\nRun weekly 1x1s, monthly performance check-ins, and quarterly performance reviews\nRecruit, interview, and hire top Customer Success talent when needed\nBuild team culture and morale through regular team-building activities, earning trust and buy-in from your team\nCoaching & Development\nCoach Business Consultants on sales strategies to drive cross-sell and upsell opportunities\nTrain the team on Customer Success best practices to reduce revenue churn and improve customer satisfaction\nDeliver regular, actionable feedback - both written and verbal - on strengths and areas for growth\nCreate development opportunities that let team members stretch into new skills and responsibilities\nData-Driven Results\nOwn 100% attainment of monthly and quarterly targets for revenue growth and customer/revenue retention\nIdentify and act on cross-sell/upsell opportunities to drive incremental revenue\nBuild and refine tools and strategies that help BCs consistently hit their CS targets\nPartner cross-functionally to secure the resources and support needed to hit aggressive goals\nUse data and reporting to prioritize team workflow and understand how day-to-day activity translates into outcomes\nCustomer Relationships\nServe as the escalation point for all day-to-day customer escalations, working to mitigate churn risk\nBuild deep, strategic relationships with EverQuote's largest and most influential Accelerated accounts\nApply strong product, customer, and industry knowledge (by carrier) to drive positive outcomes for both customers and EverQuote\nWhat you bring to the team:\nBachelor’s degree or equivalent practical experience\n5+ years of direct/individual Customer success or Sales experience\n2+ years experience as a manager of customer-facing teams of 3 or more\nNice to have:\nPrevious experience in a SaaS or Insurance environment\nAI usage experience\n________________________________________\nThe base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in variable cash bonus programs, equity, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility which are designated by role. The range for this hybrid full time role is $115,000 + $20,000 incentive for a target $135k OTE.\nYour recruiter can provide more details about the specific salary/OTE range for your role during the hiring process.\nThis role is not eligible for immigration sponsorship, now or in the future. Candidates must have current, unrestricted work authorization in the United States.\nEverQuote is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, pregnancy or a pregnancy-related condition, veteran or military status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities and for sincerely held religious beliefs or practices, upon request.\nFor more information, visit https://investors.everquote.com and follow on LinkedIn.","description_format":"text","description_chars":5469,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-06T10:15:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 4","filings_12m":9,"filings_prev_12m":15,"green_card_filings_12m":4,"median_offered_wage_usd":108654,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.686,"p_room":0.44,"age_days":82,"expected_fill_days":82,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/everquote-manager-customer-success","json_url":"https://alion.io/job/everquote-manager-customer-success.json","meta":{"generated_at":"2026-10-27T18:10:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176179},"rest":"https://alion.io/mcp/rest/get_company?id=176179"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverquote-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverquote-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverquote-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everquote-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverquote-manager-customer-success"}]}