{"id":3197029,"url":"https://alion.io/job/eversafe-network-support-technician","title":"Network Support Technician","company":{"id":448177,"name":"Eversafe","domain":"eversafe.edu.sg","url":"https://alion.io/company/eversafe-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4200,"currency":"SGD","period":"month","gross":true,"usd_annual":39432},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"DNS","optional":false},{"name":"ESET","optional":false},{"name":"FortiGate","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"MS SQL","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-24T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-24T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Key Roles and Responsibilities\n1. Network and Firewall AdministrationAdminister and maintain FortiGate firewalls, including firewall policies, VPNs, security rules, traffic monitoring, and firmware updates.\nConfigure, monitor, and troubleshoot TP-Link Wi-Fi routers, wireless access points, and network switches.\nPerform network configuration, connectivity troubleshooting, performance monitoring, and preventive maintenance.\nEnsure network availability, security, and reliable connectivity across the organization.\n2. Server, Cloud and Database AdministrationAdminister AWS EC2 instances and Amazon S3 buckets, including access management, resource monitoring, security, and maintenance.\nManage Microsoft SQL Server (MSSQL) database backups, restoration, and related maintenance activities.\nMonitor server performance, storage utilization, system availability, and resource usage.\nEnsure regular backups, periodic restoration testing, and timely updates of IT infrastructure components.\n3. Identity, Access and Endpoint Security ManagementAdminister JumpCloud for user identity management, device management, access control, and policy enforcement.\nManage ESET Endpoint Security, including deployment, policy configuration, security updates, threat monitoring, and incident resolution.\nAdminister Google Workspace email services, user accounts, access permissions, and Mobile Device Management (MDM).\nManage user onboarding, offboarding, account provisioning, access revocation, and password-related support.\n4. Wi-Fi, Biometric and Access Control SystemsAdminister Spectra and ESSL biometric attendance systems and facial recognition devices.\nManage device configuration, user enrollment, synchronization, connectivity, and troubleshooting.\nMaintain access control devices and ensure accurate attendance data synchronization with relevant applications.\n5. CCTV and Surveillance SystemsAdminister and maintain CCTV cameras, Digital Video Recorders (DVRs), and Network Video Recorders (NVRs).\nMonitor system health, recording status, storage capacity, camera connectivity, and playback functionality.\nTroubleshoot surveillance issues and coordinate repairs, replacements, and maintenance when required.\n6. NAS, Storage and Backup ManagementAdminister Synology NAS devices, including shared folders, storage management, user permissions, access controls, and backup configurations.\nMonitor storage utilization and system health.\nMaintain backup schedules and verify data availability and recovery procedures.\n7. Communication and Collaboration SystemsAdminister Grandstream IP phones, VoIP systems, extensions, and related communication infrastructure.\nConfigure and troubleshoot IP telephony, call connectivity, and voice communication issues.\nAdminister Zoom accounts, user access, meeting settings, and related technical support.\nMaintain reliable communication and collaboration services for users.\n8. IT Applications and Specialized EquipmentAdminister and troubleshoot the Currentware and SSTM applications, including user access, configuration, updates, and coordination with application vendors where required.\nManage smart boards and their operating systems (OS), including configuration, updates, connectivity, and troubleshooting.\nMaintain Fujifilm multifunction copier machines, including scanning, printing, network connectivity, and user access.\nAdminister card printers and troubleshoot printing, connectivity, and configuration issues.\nProvide technical support for Enets machines and Tally-related systems, including configuration, access, and coordination with relevant vendors.\n9. Hosting, Domain and Website InfrastructureManage domain registrations, renewals, DNS records, and hosting services.\nMonitor hosting availability and troubleshoot domain, website connectivity, and related infrastructure issues.\nCoordinate with hosting providers and service vendors to ensure uninterrupted service.\n10. IT Infrastructure Maintenance and Technical SupportPerform day-to-day troubleshooting, configuration, installation, upgrades, patching, and preventive maintenance of IT infrastructure.\nEnsure operating systems, network devices, security tools, and infrastructure components are updated on time.\nIdentify recurring technical issues and implement corrective and preventive measures.\nMaintain IT asset inventories, configuration records, network documentation, and maintenance logs.\nProvide technical support to employees and coordinate with vendors for escalated issues.\nMonitor IT infrastructure performance and take proactive measures to prevent service interruptions.\n11. Audit, Compliance and Information Security SupportSupport internal and external audits related to network infrastructure, information security, and IT operations.\nAssist in the implementation, maintenance, and documentation of DPTM, ISMS (Information Security Management System), and BCMS (Business Continuity Management System) requirements.\nSupport EduTrust-related compliance activities concerning IT infrastructure, network security, data protection, and access control.\nMaintain audit evidence, IT policies, access records, backup reports, incident logs, and other required documentation.\nAssist in risk assessments, vulnerability remediation, business continuity planning, and disaster recovery activities.\nEnsure IT operations comply with organizational policies, security standards, and applicable compliance requirements.\nKey Performance Expectations\nEnsure the availability and reliability of network infrastructure and critical IT systems.\nComplete routine maintenance, security updates, and configuration changes within defined timelines.\nMaintain regular backups and verify recovery readiness for critical systems and databases.\nResolve IT incidents promptly and minimize downtime and disruption to business operations.\nMaintain accurate IT documentation and audit-ready records.\nSupport information security, business continuity, and compliance requirements.\nDeliver effective technical support to users and coordinate timely resolution of vendor-dependent issues.\nRequired Skills and Competencies\nStrong knowledge of network administration, firewall management, switching, and wireless networking.\nPractical experience in IT infrastructure, endpoint security, cloud administration, and backup management.\nKnowledge of identity management, email administration, MDM, CCTV, biometric systems, and IP telephony.\nUnderstanding of database backup and restoration, NAS administration, hosting, domains, and DNS.\nExperience in IT, Network troubleshooting, preventive maintenance, security updates, and incident management.\nGood documentation, communication, coordination, and problem-solving skills.\nAbility to manage multiple IT, Network systems, prioritize incidents, and maintain operational continuity.\nLAN Cabling and Server Room ManagementPerform LAN cable laying, labeling, crimping, termination, testing, and cable dressing to ensure proper network connectivity and organized cabling infrastructure.\nMaintain structured cabling systems, network racks, patch panels, switches, and cable management accessories.\nEnsure proper cable identification, labeling, routing, and documentation in accordance with established IT infrastructure standards.\nMaintain the server room in a clean, organized, secure, and professional condition, following applicable infrastructure and safety standards.\nMonitor server room environmental conditions, including temperature, ventilation, cooling, power supply, UPS, and physical access controls.\nEnsure proper rack arrangement, equipment placement, cable segregation, and accessibility for maintenance and troubleshooting.\nConduct periodic inspections and preventive maintenance of LAN cabling, network racks, and server room infrastructure.\nMaintain updated network diagrams, cable mapping records, rack layouts, and infrastructure documentation.\nIdentify and rectify cabling issues, physical connectivity faults, and infrastructure risks to ensure reliable network operations.\nMulti-Site IT Infrastructure SupportProvide IT infrastructure and network support across multiple organizational locations or sites whenever required.\nCoordinate the installation, configuration, maintenance, troubleshooting, and upgrading of IT systems and network infrastructure at different sites.\nEnsure consistent implementation of IT policies, security standards, configurations, and maintenance procedures across all locations.\nTravel to different sites as required to resolve technical issues, perform preventive maintenance, support audits, and implement IT infrastructure changes.\nCoordinate with local teams, service providers, and vendors to ensure the smooth functioning of IT operations across all locations.\nJob Requirements:Experienced in sourcing, validating and providing cost-effective securitysolutions\nAlways up to date with the latest security threats and solutions\nStrong time management and organisational skills\nShift work - must be available to support 24/7 (Online for contingencypurposes/Onsite at all times)\nMust be able to work on weekends and Public Holidays to supportscheduled system maintenance (rest days will be scheduled duringweekdays)\nMust travel to all branches of the organisation regularly as scheduled tosupport networking/continuity needs/issues\nOverall Responsibility\nEnsure the secure, reliable,and uninterrupted operation of the organization's IT and network infrastructure by proactively managing network devices, security systems, servers, cloud resources, business applications, communication systems, and end-user technology, while supporting audit,compliance, and business continuity requirements.\nSkills\nCommunication, IT Operations Management, Cloud Administration, Communication Systems, IT Infrastructure Operations, Coordination, Documentation, Network Cabling, Business Applications, CCTV, Hosting Services, Back End Infrastructure, Network Administration and Maintenance, Endpoint Security, database backups, Firewall Management","description_format":"text","description_chars":10000,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-24T04:39:55Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","urgency","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":39432,"is_top_pay":false},"html_url":"https://alion.io/job/eversafe-network-support-technician","json_url":"https://alion.io/job/eversafe-network-support-technician.json","meta":{"generated_at":"2026-10-25T23:53:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448177},"rest":"https://alion.io/mcp/rest/get_company?id=448177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feversafe-network-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feversafe-network-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feversafe-network-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eversafe-network-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feversafe-network-support-technician"}]}