{"id":3772338,"url":"https://alion.io/job/eversana-implementation-manager","title":"Implementation Manager","company":{"id":3462,"name":"EVERSANA","domain":"eversana.com","url":"https://alion.io/company/eversana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-04T20:19:10Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T01:59:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!\nAcross our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.\n THE POSITION:\nThe Implementation Manager is responsible for leading new product launches and supporting new client implementations. This role serves as the primary point of contact and subject-matter expert throughout the new product launch management for client, implementation lifecycle, coordinating cross-functional teams, managing timelines and risks, maintaining required documentation, and communicating progress to internal and external stakeholders. Occasional work outside standard business hours may be required to support critical new product introduction and implementation of milestones, or issue resolution.\nCRITICAL RESPONSIBILITIES:\nDeliver successful client product launches resulting in streamlined processes and faster revenue recognition (for the client and EVERSANA).\nSet up products in applicable business systems.\nExcellent project management skills with strong communication skills.\nManage new client implementations and departures as requested.\nESSENTIAL DUTIES & RESPONSIBILITIES:\nImplementation & Project Management Develop and maintain new product launch timelines, milestones, dependencies, and status reports in support of the Client Success Team.\nManage multiple concurrent product launches with competing priorities and deadlines.\nProvide superior support internally and externally and manage client expectations related to new product set up and coordination of new product launches.\nIdentify, document, escalate, and resolve project risks, issues, and scope changes.\nMeet with internal and external customers as needed to resolve issues or questions in a timely manner to ensure launches stay on target.\nMonitor launch performance and coordinate corrective actions up to the launch day of a product.\nLead new client implementations, departures and new service offerings (as needed).\nProvide temporary, defined client coverage during planned absences or vacancies, including issues of coordination and continuity of critical communications.\n\nOperational Readiness & Documentation Work effectively in all applicable systems and standardized systems/processes to set up products.\nComplete all necessary project management documentation, work plans and communications.\nMaintain accurate records in approved project management, reporting, and document-management systems.\nComplete requests/tasks as assigned by department team members.\nResolve client inquiries/requests/issues in a timely fashion that are part of launches, implementations and/or departures.\n\nCross-functional InfluenceChampion cross-enterprise collaboration and communication resulting in more efficient and effective delivery.\nManage with a sense of urgency and availability as the client advocate for new product launches.\nMaintain a high-level adherence to department and company processes resulting in high-quality client experience and satisfaction.\nAssist in client account management for a limited number of current clients\nLead cross-functional teams as required and facilitate team meetings.\nDemonstrate a passion and desire for excellence within the position, department, and company.\n\nTRAVEL:\nExpected to travel 10% of the time (EVERSANA facilities and/or client sites).\nThe above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.\nAn individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.\n MINIMUM qualifications:\nThe requirements listed below are representative of the experience, education, knowledge, skill, and/or abilities required.\nProficiency with Microsoft Excel, Word, PowerPoint, Outlook, Teams, and project-tracking tools. The ability to learn and become proficient in company software packages.\nAn undergraduate degree in business administration, Project Management, Supply Chain, Healthcare Administration, education, or related field is preferred. Two or more years of customer service, account management, implementation, or project coordination experience are preferred.\nStrong written, verbal and interpersonal communication skills are critical to this position.\nMust be a good listener and able to respond to clients in a professional manner.\nThe ability to work independently as well as working with management on key client issues.\nExcellent organizational skills and project management skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.\nStrong interpersonal skills; fair, approachable, energetic, client-focused, and able to foster a positive work environment.\nPreferred qualifications:\nPrevious Project Management experience is strongly preferred.\nExperience in pharmaceutical commercialization, healthcare distribution, third-party logistics, or another regulated environment.\nPHYSICAL AND MENTAL DEMANDS:\n Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public .\nAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables\nThe position deals extensively with unplanned events and problems requiring effective reasoning and problem-solving skills.\nThe position requires a computer at least 90% of the time; primarily using basic software such as Microsoft Office and various internal business applications and reporting systems.\nThe mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.\nWorking ENVIRONMENT:\nThe work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.\nThe position spends at least 90% of the time in an office, and some time will be required in the distribution center (on the floor).\n OUR CULTURAL BELIEFS:\nPatient Minded I act with the patient’s best interest in mind.\nClient Delight I own every client experience and its impact on results.\nTake Action I am empowered and empower others to act now.\nGrow Talent I own my development and invest in the development of others.\nWin Together I passionately connect with anyone, anywhere, anytime to achieve results.\nCommunication Matters I speak up to create transparent, thoughtful and timely dialogue.\nEmbrace Diversity I create an environment of awareness and respect.\nAlways Innovate I am bold and creative in everything I do.\nOur team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.\nEVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.\nFrom EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.\nConsistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .\nFollow us on LinkedIn | Twitter","description_format":"text","description_chars":10852,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Healthcare & Life Sciences Consulting","Pharma Marketing & Medical Communications"],"lifecycle":[{"event":"open","at":"2026-11-04T22:01:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/eversana-implementation-manager","json_url":"https://alion.io/job/eversana-implementation-manager.json","meta":{"generated_at":"2026-11-07T02:20:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5494,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3462},"rest":"https://alion.io/mcp/rest/get_company?id=3462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feversana-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feversana-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feversana-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eversana-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feversana-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3772338}},{"tool":"search_jobs","arguments":{"company":"eversana.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3772338},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}