{"id":1199909,"url":"https://alion.io/job/eversana-vp-client-services-ai-agency","title":"VP, Client Services - AI Agency","company":{"id":3462,"name":"EVERSANA","domain":"eversana.com","url":"https://alion.io/company/eversana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":143170,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:28:29Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T09:28:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first - and only - agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.\nWe get fired up when people talk about getting-and staying-healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.\nWe embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.\n The VP, Client Services is a leader within EVERSANA’s AI agency service line, responsible for driving growth, excellence, and innovation across a portfolio of pharmaceutical and biotech brands. This leader fuses Agentic AI with human expertise to reinvent how clients plan, execute, and optimize their commercialization and marketing efforts, ensuring EVERSANA’s AI agency becomes an indispensable partner across the product and patient journey.\nKey Responsibilities\nClient leadership & growth\nServe as strategic partner and day-to-day executive lead for a portfolio of AI-powered accounts, building brand team trust and guiding adoption of the Agentic AI platform.\n\nLead development of integrated, omnichannel brand and commercialization programs leveraging EVERSANA’s fully integrated platform, from launch through LOE, ensuring measurable impact on brand performance and patient outcomes.\n\nDefine, track, and socialize account-level KPIs (satisfaction, adoption, retention, revenue, and business impact) and translate insights into actionable optimization roadmaps.\n\nPartner with Business Development and Agency leadership to shape AI-led proposals, lead pitches, and expand the book of business through both new and organic growth.\n\nOperational excellence & pod leadership\nLead and refine scalable pod-based account structures that bring order to a new AI agency model, ensuring seamless integration of strategy, creative, medical, media, analytics, and technology.\n\nEstablish standards for client service, quality, and delivery for AI-powered workstreams (e.g., content generation, journey orchestration, next-best-action programs), balancing speed, quality, and risk management.\n\nOversee forecasting, SOW development, pricing, and profitability across the portfolio, proactively identifying risks and opportunities to protect and grow revenue.\n\nEnsure disciplined project and workflow management across multiple brands, launches, and indications, with clear communication, timelines, and governance for AI-led initiatives.\n\nAI transformation, enablement & culture\nChampion the EVERSANA AI agency operating model, helping clients and internal teams adopt new, disruptive ways of working that integrate Agentic AI into strategy, creative, and execution.\n\nLead change management with clients and internal teams, educating stakeholders on AI use cases, constraints, and value, while reinforcing responsible experimentation and compliance.\n\nMentor, coach, and develop account and pod leads, building a future-ready bench of AI-literate client service talent and cultivating a culture of curiosity, accountability, and collaboration.\n\nCollaborate closely with strategy, innovation, data/analytics, medical, and technology leaders to co-create new AI-enabled offerings, playbooks, and best practices.\n\nThought leadership & market presence\nRepresent the AI agency in senior client forums, workshops, QBRs, and executive business reviews, articulating a clear POV on how AI is reshaping healthcare marketing and commercialization.\n\nContribute to the AI agency’s external profile by participating in industry events, panels, and publications, and by co-developing case studies and POVs that highlight AI-driven impact.\n\nPartner with marketing and communications to package success stories and frameworks that scale across the EVERSANA network and broader EVERSANA platform.\n\n Bachelor’s degree required; advanced degree in business, marketing, communications, or related field preferred.\n\nApproximately 10+ years of client services / account leadership experience in pharmaceutical or healthcare marketing, including agency experience; AOR and launch experience strongly preferred.\n\nProven subject matter expertise in digital, omnichannel, and data-driven marketing, with demonstrated exposure to AI-enabled solutions, martech, or advanced analytics.\n\nTrack record of leading large, cross-functional teams and complex portfolios, with accountability for revenue, profitability, and client satisfaction.\n\nDemonstrated ability to lead senior client relationships, navigate ambiguity, and make sound, timely decisions in a fast-paced, high-growth environment.\n\nExceptional communication, storytelling, and influence skills, with comfort presenting to executive audiences and representing the agency externally.\n\nStrong people leadership and talent development skills, including coaching, feedback, and culture-building across distributed teams.\n\n OUR CULTURAL BELIEFS:\nPatient Minded I act with the patient’s best interest in mind.\nClient Delight I own every client experience and its impact on results.\nTake Action I am empowered and empower others to act now.\nGrow Talent I own my development and invest in the development of others.\nWin Together I passionately connect with anyone, anywhere, anytime to achieve results.\nCommunication Matters I speak up to create transparent, thoughtful and timely dialogue.\nEmbrace Diversity I create an environment of awareness and respect.\nAlways Innovate I am bold and creative in everything I do.\nOur team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.\nEVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.\nFrom EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.\nConsistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .\nFollow us on LinkedIn | Twitter","description_format":"text","description_chars":8627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Biotechnology"],"lifecycle":[{"event":"open","at":"2026-09-24T20:18:31Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:8","stale_co","velocity","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":false},"html_url":"https://alion.io/job/eversana-vp-client-services-ai-agency","json_url":"https://alion.io/job/eversana-vp-client-services-ai-agency.json","meta":{"generated_at":"2026-09-26T00:40:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":649,"day_limit":5000,"remaining_today":4351,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}