{"id":2548670,"url":"https://alion.io/job/everseen-customer-success-manager-i-2","title":"Customer Success Manager I","company":{"id":48052,"name":"Everseen","domain":"everseen.com","url":"https://alion.io/company/everseen","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-08-25T18:42:27Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-23T21:06:50Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"The Role\nThe Customer Success Analyst is a high-impact, customer-facing team member dedicated to ensuring our clients' end-users confidently adopt and realize maximum value from our Vision AI solutions.\nThis role directly bridges the gap between usage data and user behavior. By combining hands-on data analysis with direct client engagement, you will proactively guide users through onboarding, deliver engaging enablement training, and run targeted outreach campaigns to turn struggling users into product champions.\nWhat you’ll do\nDirect Client Enablement & Training\nLead interactive training sessions, workshops, and live webinars to onboard and upskill client end-users.\nConduct direct adoption check-ins with key client user groups to gather qualitative feedback and address usage blockers.\nServe as the primary customer-facing specialist for functional product questions, best practices, and daily workflow optimization. \nProactive Adoption Campaigns\nIdentify low-engagement user segments through data and execute direct outreach campaigns (emails, virtual drop-ins) to re-engage them.\nCreate, host, and distribute localized educational content, video walkthroughs, and \"how-to\" quick guides directly to client teams.\nPartner with client-side champions to establish internal peer-enablement programs. \nCSM Collaboration & QBRs\nCo-present adoption insights and usage trends alongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs).\nAct as the customer's advocate internally, translating direct end-user feedback into structured feature requests for our Product and Engineering teams. \nData-Driven Insights\nMonitor user engagement KPIs and build easily digestible usage dashboards.\nTranslate complex system analytics into clear, value-focused stories that show clients exactly how much efficiency they are gaining. \nCollaborating with\nEverseen’s customers and end users. Working across Product and Engineering teams. Working with our Operations (customer delivery) and Sales to ensure complete roll out.\nProfile and Skills\n1-3 years of experience in a Customer Success, Retail Management or Training and Enablement role.\nStrong presentation and facilitation skills-highly comfortable commanding a room and explaining technical concepts simply to non-technical users.\nHigh proficiency in organizing and interpreting usage metrics using tools like Microsoft Excel or Power BI.\nExceptional written communication skills for drafting clear, friendly, and structured user guides.\nA proactive, empathetic, and problem-solving mindset.\nWillingness to travel is essential for this role. There could be up to 50% travel to customer sites.\nExperience working in a SaaS, Vision AI, or retail technology environment is preferred\nPrior experience developing insights and best practice recommendations from raw data and trend analysis is advantageous.","description_format":"text","description_chars":2881,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Computer Vision","Retail & Commerce AI"],"lifecycle":[{"event":"open","at":"2026-10-14T17:23:23Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.493,"p_room":0.28,"age_days":58,"expected_fill_days":27,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/everseen-customer-success-manager-i-2","json_url":"https://alion.io/job/everseen-customer-success-manager-i-2.json","meta":{"generated_at":"2026-10-23T22:42:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48052},"rest":"https://alion.io/mcp/rest/get_company?id=48052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverseen-customer-success-manager-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverseen-customer-success-manager-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverseen-customer-success-manager-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everseen-customer-success-manager-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverseen-customer-success-manager-i-2"}]}