DevOps Manager

The Role

As a DevOps manager you will lead and grow a distributed, follow-the-sun DevOps Operations team that owns the L3 support function for our Edge/on-prem (OpenShift, k0s) and cloud platforms (AKS and GKE). Your primary responsibility is to deliver reliable operations at scale by establishing the processes, standards, and capabilities that enable fast, high-quality L3 resolution.

You will foster tight, day-to-day collaboration between Operations and the DevOps engineering teams to ensure unified incident and change management across time zones.

The primary objective is to deliver fast, regionally aligned L3 support for DevOps-related incidents and changes, streamline DevOps-Ops handoffs, and equip Ops with the tooling and automation needed to resolve more L1/L2 issues.

Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problem remediation.

You will partner with DevOps engineering to automate and streamline existing workflows and processes.

Ensuring timely, high-quality handling of requests will reduce incident duration and directly improve customer satisfaction.

This role will allow you to take your career to the next level, working alongside industry experts and scaling an already successful global organization. You will work with cutting edge technologies in both Cloud and Edge environments.

What You'll Do

• Develop team capabilities in automation, cloud and edge deployment, monitoring, troubleshooting and DevOps CI/CD pipelines.
• Drive continuous improvement initiatives and ensure alignment with business goals.

Leadership

• Manage and lead the global DevOps L3 team. Manage the day-to-day running of the team and the projects.
• Overall responsibility for the projects that the team is working on. Acts as a point of escalation for the team.
• Works with senior leadership to create strategic goals for their team. Measures the performance of those goals.

Teaching and Sharing Culture

• Shares skills, knowledge, and expertise with the team.
• Fosters a culture of collaboration and continuous learning by organizing training sessions, workshops, and knowledge-sharing sessions.
• Writes and maintains standard operations procedures (SOP) for new and existing applications and services.
• Keeps up-to-date on best practices and new technologies.
• Collaborates on technical architecture and system design.
• Evaluates existing components or systems to determine integration requirements and to ensure the final solutions meet organizational needs.
• Interacts with cross-functional management on high-profile technical operations while providing clear feedback and leadership to support teams.
• Authoring knowledge-base articles and driving internal knowledge sharing.
• Works in off-routine hours occasionally. Works with customers and travel to international customer or partner locations.

Collaborating With

• Operations (Customer Deployment) teams: Collaborate with the Operations teams for troubleshooting and solving L3 tickets, create automations to reduce and optimize workload.
• DevOps Cloud and Edge teams: Work closely with the wider DevOps engineering teams, your manager, developers and QA engineers to understand requirements, provide technical guidance, and ensure smooth integration and deployment of our product.
• Security Team: Collaborate with the team to ensure the security of our cloud and edge solutions.

Our Tech Stack

• At Everseen, you will have the opportunity to work with cutting-edge technology. Our stack includes:
• CI/CD Tools: GitLab CI/CD
• Cloud Platforms: Azure (AKS, Registry), GCP (GKE)
• Edge Platforms: Docker, Podman, Kubernetes(k0s) and Openshift
• Edge OS: RHEL, Ubuntu
• Automation Tools: Ansible (AWX), Jinja, Terraform
• Deployment Tools: Helm, Flux CD
• Observability: Prometheus, Loki, Grafana alloy, Grafana dashboards, Thanos
• Databases: Elasticsearch, MongoDB
• Authentication: Keycloak
• Scripting Languages: Python, Bash

Profile and Skills

• Experience: Proven 3+ years experience as a DevOps Manager and previous experience as a DevOps/Automation Engineer, Linux Administrator or a combination of them.
• Management experience: Experience in building new teams and establishing processes and procedures.
• Linux & System Services: Basic understanding of local and distributed filesystems (ext4, xfs, NFS), storage migration, SSH tunneling, SCP, SFTP, web servers (Nginx, Apache), reverse proxying, and troubleshooting (logs, performance, connectivity).
• Containerization & Orchestration: Basic knowledge of Docker and Kubernetes/OpenShift, and virtualization solutions.
• Configuration Management & CI/CD: Experience with Ansible/Ansible Tower (or similar tools like Salt, Puppet, Chef), Jenkins/GitLab CI/CD (or equivalents like CircleCI, TeamCity), and Infrastructure as Code (IaC) using Terraform (or alternatives like Azure Automation, CloudFormation).
• Cloud & Version Control: Familiarity with Azure Cloud (or AWS, GCP), GIT for system versioning, and basic understanding of backup solutions.
• Scripting & Programming: Experience in Bash scripting and Python for automation and development tasks.
• Monitoring & Logging: Experience with monitoring tools like Node exporter, Prometheus, Grafana, and log collection solutions (e.g.,Prometheus, fluentd, logstash).
• Databases: Basic understanding of relational (MySQL, MariaDB) and NoSQL (Elasticsearch, MongoDB) databases, with hands-on experience writing queries.
• API & Data Formats: Hands-on experience with JSON and making Restful API calls.
• Software Engineering & Architecture: Broad understanding of software engineering principles, architecture, programming languages, frameworks, and industry trends, particularly in the AI space.

Analytical and Problem-Solving Skills

• Possesses strong analytical and problem-solving abilities, leveraging data to inform product decisions. This skill is essential for identifying market opportunities, optimizing product features, and addressing challenges effectively.

Communication Skills

• Excellent presentation, oral, and written communication skills. Fluent business English is a requirement.

Customer Focus

• A passionate advocate for determining and delivering solutions with a high level of customer satisfaction.
• Ability to prioritize customer experience as a top priority in solution delivery.

Interest in Learning and Growth Mindset

• Demonstrated interest in learning and a strong desire to expand knowledge in their respective field.
• Eagerness to explore new technologies, methodologies, and best practices to enhance skills and capabilities.
• Results-oriented attitude, with a drive to achieve objectives efficiently.

Technical Leadership

• Capable of leading and engaging in technical discussions with stakeholders and beginning to lead smaller projects. Provide strategic and thought leadership to the team and stakeholders.
• AdviseS technology leaders, our product team, and other internal stakeholders to make technology decisions that grow and improve our products.

Leadership

• Leads matrixed project teams from across the organization
• Coaches and mentors less experienced members of the team