{"id":4052997,"url":"https://alion.io/job/eversource-energy-meter-office-administrator","title":"Meter Office Administrator","company":{"id":1761835,"name":"Eversource Energy","domain":"eversource.com","url":"https://alion.io/company/eversource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T02:54:18Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.\nLocation: Westwood, MA\nDepartment: Meter Technical Operations\nSchedule: Monday-Friday, 9:00 AM - 5:30 PM\nStarting Pay Rate: $35.51 p/hour; Eligible for automatic increases to maximum job rate in accordance with the Labor Agreement.\n**Union Represented Position**\nPosition Summary\nThe Meter Operations Administrative Coordinator provides administrative, scheduling, and operational support for Meter Operations, Meter Technical Administration, and Collections-related activities. This role is responsible for coordinating field and office workflows, processing meter-related transactions, maintaining employee schedules and timekeeping records, supporting customer and internal inquiries, and ensuring the accurate processing of metering and billing information. The position serves as a key liaison between field personnel, customers, and internal departments to support safe, efficient, and reliable business operations.\nKey Responsibilities:\nTimekeeping and Scheduling Administration\nAdminister employee timekeeping functions, schedule changes, and absence reporting.\nMaintain accurate attendance and scheduling records.\nSupport workforce scheduling and coordinate staffing coverage as needed.\nWarrant and Work Package Processing\nProcess and complete warrants in accordance with departmental procedures.\nPrepare and assemble work packages, supporting documentation, and records for Meter Technical Administration and Collections-related activities.\nEnsure records are complete, accurate, and available for field and business operations.\nMetering Systems and Data Management\nUtilize SAP and metering-related applications, including Service Suite, Mobile Workforce Management (MWM), Historical Dashboards, and other related systems.\nInvestigate, process, and resolve failed transactions, system exceptions, and field-reported errors.\nMaintain data integrity across metering and operational systems.\nField Support and Dispatch Coordination\nDispatch work and operational information to field personnel through telephone, Service Suite, and other communication platforms.\nRespond to inquiries from internal departments and, when appropriate, external customers.\nAssist in scheduling customer appointments and coordinating field activities.\nContact customers, landlords, and other stakeholders to obtain or verify information related to service work and field investigations.\nInitiate service disconnects and reconnect work orders and process requests for special account handling.\nCoordinate field investigations, terminations, pole cuts, and manhole cuts with appropriate company personnel and departments.\nMeter Order and Billing Administration\nCreate, review, correct, and process meter orders.\nResolve meter discrepancies and Omni system corrections.\nProcess billing transactions associated with meter order activities.\nEnsure timely and accurate completion of meter-related transactions and supporting documentation.\nAdministrative and Clerical Support\nPerform administrative and clerical functions required to maintain departmental operations and workflow continuity.\nMonitor and work from various reports and operational queues to support field employees and business processes.\nMaintain records, files, correspondence, and operational documentation.\nProject and Operational Support\nAssist Supervisors and Managers with special projects, initiatives, reporting, and operational assignments.\nParticipate in process improvement initiatives and support departmental goals.\nTraining and Knowledge Transfer\nTrain and mentor employees within the same job classification as required.\nProvide guidance on systems, processes, procedures, and departmental practices.\nSupport onboarding and cross-training efforts to ensure operational continuity.\nQualifications:\nHigh school diploma or equivalent required; Advanced degree preferred.\nMinimum of three years’ experience in administrative support, scheduling, dispatching, utility operations, customer service, or related fields preferred.\nWorking knowledge of SAP, Service Suite, MWM, Microsoft Office applications, and other utility-related systems preferred.\nStrong organizational, communication, and customer service skills.\nAbility to manage multiple priorities in a fast-paced operational environment.\nStrong attention to detail and commitment to accuracy.\nAbility to work effectively with field personnel, customers, and cross-functional teams.\nCompetencies:\nBuild trusting relationships\nManage and develop people\nFoster teamwork and cross-functional collaboration\nLead change\nCommunicate strategic vision\nCreate an engaged workforce\nFocus on the customer\nTake ownership & accountability\nBuild trusting relationships\nWorker Type:\nRegularNumber of Openings:\n1Emergency Response:\nResponding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.\nEEO Statement:\nEversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.\nVEVRRA Federal Contractor","description_format":"text","description_chars":5539,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Natural Resources","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-11T02:54:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T03:54:22Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/eversource-energy-meter-office-administrator","json_url":"https://alion.io/job/eversource-energy-meter-office-administrator.json","meta":{"generated_at":"2026-11-11T03:54:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761835},"rest":"https://alion.io/mcp/rest/get_company?id=1761835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feversource-energy-meter-office-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feversource-energy-meter-office-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feversource-energy-meter-office-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eversource-energy-meter-office-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feversource-energy-meter-office-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4052997}},{"tool":"search_jobs","arguments":{"company":"eversource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4052997},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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