{"id":4222321,"url":"https://alion.io/job/eversource-energy-supervisor-field-collections","title":"Supervisor-Field Collections","company":{"id":1761835,"name":"Eversource Energy","domain":"eversource.com","url":"https://alion.io/company/eversource","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States","Bedford, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114870,"max":127630,"currency":"USD","period":"year","gross":null,"usd_annual":127630},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T12:49:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.\nIn this role you will be responsible for ensuring the accurate and timely completion of field service shut-off activities of delinquent accounts. Also responsible for timely completion of field activities in response to billing investigations, including meter alives, unauthorized and zero use, crossed meters and sanitary code violations. Schedules field investigations of Revenue Protection and Legal Collections inquiries and projects. Responsible for the supervision of assigned staff. Additionally, this position ensures the timely and effective communication of results back to initiating department or process.\nYou will also, plan, schedule, coordinate and supervise meter reading activities in an assigned area or state. Provide guidance, training and development of meter reading personnel to ensure the highest level of customer service. Perform direct supervision of assigned bargaining unit employees. Perform on-call duties as required.\nEssential Functions - Field Collections:\nResponsible for scheduling and timely completion of field service shut-off activities of delinquent accounts, including shut-off non-pays (SONPs), warrant activity, landlord notifications, service cuts at the pole/manhole and restoration of service after SONP.\nSchedules field activities in response to billing investigations, including meter alives, unauthorized and zero use, crossed meters and sanitary code violations. Schedules field visits to investigate Revenue Protection and Legal Collections inquiries.\nIdentifies and communicates group and individual performance measures and expected performance levels, assesses team/individual performance and realigns performance measures, as appropriate.\nEnsures compliance with regulations and Company policies, changing operating procedures, as necessary.\nInteracts with customers and resolves concerns and complaints, as necessary. Responsible for customer satisfaction with response to field collections and meter investigation requests.\nDevelops and supervises staff which includes training, scheduling, interpreting/administering union contracts and conflict resolution.\nResponsible for the safety of assigned personnel including minimizing of lost time injuries, responsible motor vehicle accidents and OSHA recordables/incidents.\nEnsures compliance with all MDTE rules and regulations.\nEssential Functions - Meter Reading:\nPlans, schedules and supervises reading of mobile routes and special reads to ensure accurate and timely customer billing. Coordinates with other departments to provide special readings.\nEnsures achievement of annual goals and prudent control of meter reading budget.\nWill assist in the development and implementation of all customer operations policies, procedures and standards pertaining to meter reading processes and systems.\nEnsures the accuracy, integrity and security of all customer information, customer records and company equipment.\nMaintains and tracks performance via reports specific to meter reading activities.\nInitiates prompt resolution of meter reading issues that affect billing. Reviews and analyzes system generated reports for meter reading problems, route status and missed reads.\nPerforms and documents field inspections to monitor safety and work performance of meter readers.\nExamines and approves daily time and vehicle sheets; checks for correct completion of assigned work and to make sure proper accounting procedures are used.\nMonitors meter reading route times and implements rerouting of customer accounts to maintain compliance with established company standards and to improve efficiency.\nCoordinates investigations and resolves customer complaints regarding meter reading problems.\nOversees accident reports and investigations to assure they are done timely, accurately and with appropriate follow up measures.\nInterviews applicants and recommends hiring or transfer. Recommends promotions, demotions and discipline.\nKeeps Manager informed and updated on all important aspects of day-to-day activities as required.\nQualifications:\nTechnical Knowledge/Skill:\nRequires a working knowledge of Company metering, billing and Credit procedures and policies. \nStrong knowledge of MDTE regulations pertaining to Billing and Credit. \nAbility to use PC desktop applications (e.g., Microsoft Word, Excel and Access).\nEducation:\nBachelor’s Degree in Engineering, Business, related discipline or equivalent experience preferred \nExperience:\nFive (5) plus years of experience in Customer Service. Supervisory experience in a union environment preferred. \nLicenses & Certifications:\nRequires a valid driver’s license\nWorking Conditions:\nWork is performed primarily in the field and in an office environment which requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone, working with computers and attending meetings. \nDrives to various job site locations and customer premises to supervise work and review or discuss construction job requirements. \nSubject to shift work including weekends. \nRequires off-hour/on call responsibility on a rotational basis. \nAt times, requires working long hours in response to outage situations and shift coverage requirements.\nMental Aspects:\nWork includes organizing designs and coordinating numerous day-to-day diverse activities (e.g., labor issues, customer issues, scheduling, conflicts, planning). \nThis role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.\nCompetencies:\nBuild trusting relationships\nManage and develop people\nFoster teamwork and cross-functional collaboration\nLead change\nCommunicate strategic vision\nCreate an engaged workforce\nFocus on the customer\nTake ownership & accountability\nCompensation and Benefits:\nEversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:\n$114,870.00-$127,630.00Worker Type:\nRegularNumber of Openings:\n1Emergency Response:\nResponding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.\nEEO Statement:\nEversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.\nVEVRRA Federal Contractor","description_format":"text","description_chars":7042,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Smart Grid","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-11-13T05:54:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:9","win:early","comp:brand"],"computed_at":"2026-11-13T22:16:46Z"},"pay":{"stated_usd_annual":127630,"is_top_pay":false},"html_url":"https://alion.io/job/eversource-energy-supervisor-field-collections","json_url":"https://alion.io/job/eversource-energy-supervisor-field-collections.json","meta":{"generated_at":"2026-11-13T22:16:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44453,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761835},"rest":"https://alion.io/mcp/rest/get_company?id=1761835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feversource-energy-supervisor-field-collections"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feversource-energy-supervisor-field-collections"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feversource-energy-supervisor-field-collections"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eversource-energy-supervisor-field-collections\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feversource-energy-supervisor-field-collections"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4222321}},{"tool":"search_jobs","arguments":{"company":"eversource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4222321},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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