{"id":2371244,"url":"https://alion.io/job/eversports-manager-customer-care-executive","title":"Customer Care Executive (German speaking)","company":{"id":2091663,"name":"Eversports Manager","domain":"eversportsmanager.com","url":"https://alion.io/company/eversportsmanager","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":true}],"status":"live","first_seen_at":"2026-10-12T14:07:27Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T08:44:22Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: \"Make Sports Happen\".\nFor more insight into our history, incredible team and products, check out our “About Us ” page on our website!\nOverview\nAs our Customer Care Executive, you will look after yoga, pilates and boutique fitness studios across the DACH market and make sure they keep growing with Eversports.\nYou will join our new Partner Retention team, which supports studios that have been with us for more than a year. Instead of waiting for tickets, you will look after your own portfolio of partners and use data and customer insights to reach out proactively, help them get more value from Eversports and secure contract renewals. As the team is being built almost from scratch, you will also help shape how we work.\nWorking hours: Full-time, 35 hours per week with every second Friday off!\nLocation: Vienna, Austria\nYour Tasks\nOwn a portfolio of German-speaking B2B partners in the DACH market\nReach out proactively based on customer insights and decide where you can make the biggest difference\nHold regular video calls and meetings to help partners get lasting value from Eversports\nLead sensitive conversations calmly, from unhappy partners to cancellation risks\nRecommend features and handle contract renewals and price discussions\nWork closely with Sales and Product teams and share partner feedback to make our software even better\nStart with a deep divein our Onboarding & Activation team to get to know the product and our partners\nHelp build our new Partner Retention team and the way it works\nYour Profile\nAt least 2 years of experience in customer success, account management or customer care\nNative/C2 level German and fluent English skills, both spoken and written\nYou are confident on the phone and on video calls and enjoy reaching out to partners proactively\nYou stay calm and empathetic in difficult conversations and can steer them towards a good outcome\nYou are highly self-organised and can prioritise a large portfolio without a ticket queue telling you what's next\nFirst sales experience, e.g. pitching features or negotiating prices, is a plus\nKnowledge of how studios work (classes, memberships, trainers) is a plus\nFluency in another language, ideally French, Spanish, Dutch, Italian or Swedish, is a plus\nYou have a passion for sports, movement or the sports industry\nWhat’s in it for you?\nWork smarter, not longer: our full-time week is 35 hours, and one day off every second week\nWork in the office located in the heart of one of most liveable cities, with the flexibility to work from home on the days you need it\nHave access to AI Tools like Claude\nStay active with the Eversports sports package\nTake time to explore what inspires you during our quarterly “Day to Explore”\nWork with modern equipment - every team member gets a MacBook to perform at their best\nJoin our regular sports sessions, team activities, and events - we work hard, but we also play \nBe part of a passionate, international, and sporty team that believes work should feel meaningful and fun!\nAt Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a minimum yearly gross salary of EUR 36,000 (based on a full-time basis of 35h)\nAt Eversports we acknowledge and value the strength in diversity which is why we have 100+ employees from over 25 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation. \nWe look forward to hearing from you!","description_format":"text","description_chars":3890,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Apple Macbook"],"hiring_locations":[{"name":"Austria","iso":"AT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T17:37:49Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.767,"p_room":0.9,"age_days":17,"expected_fill_days":28,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/eversports-manager-customer-care-executive","json_url":"https://alion.io/job/eversports-manager-customer-care-executive.json","meta":{"generated_at":"2026-10-30T12:40:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2091663},"rest":"https://alion.io/mcp/rest/get_company?id=2091663"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feversports-manager-customer-care-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feversports-manager-customer-care-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feversports-manager-customer-care-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eversports-manager-customer-care-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feversports-manager-customer-care-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2371244}},{"tool":"search_jobs","arguments":{"company":"eversportsmanager.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2371244},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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