{"id":2112130,"url":"https://alion.io/job/everspring-student-success-coordinator-i","title":"Student Success Coordinator I","company":{"id":693033,"name":"Everspring","domain":"everspringpartners.com","url":"https://alion.io/company/everspringpartners","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T20:06:55Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-10T19:12:59Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online.\nWe focus on students by developing relationships with online students at our university partners. The Student Success team is made of highly energetic individuals who are relentless in assisting students on their path to graduation.\nWe are seeking a highly energetic Student Success Coordinator I who will focus on supporting online students at our traditional university partners, helping those students to achieve academic success. The Student Success Coordinator I builds relationships with online students, encouraging them to set themselves up for success; monitors students’ progress; and implements solutions to help them when they are struggling.\nThis role reports to Associate Director of Student Services and is located in Chicago, offering a hybrid work environment with a minimum of 1 day required in the office every other week.\nThe ideal candidate:\nIs relentlessly determined, driven to clear all obstacles to address student concerns\nHas a demonstrated track record of supporting students in higher education programs\nIs prompt and reliable with regard to working hours\nIs accountable for arranging coverage, so students always receive outstanding service\nExhibits meticulous attention to detail \nIs an excellent and patient communicator, comfortable interacting with students, executive and academic leadership, faculty, and technologists, and curriculum production teams\nDisplays the highest levels of integrity\nOperates with a strong work ethic, requiring minimal supervision\nInteracts with others using sound judgment, good humor, and consistent fairness in a fast-paced environment\nWants to be part of a great team\nHas a curious and creative mindset - enjoys change! \nResponsibilities:\nBe available by phone, email, and chat during coverage hours, so students can depend on receiving your live, personal answer and do not go into voice mail or give up and hang up\nProvide outstanding student service by responding warmly and accurately to phone, text, email, and other inquiries from online students\nConduct Academic Success Meetings with students by telephone, helping them each to make a learning plan to maximize the chances of successfully graduating with a degree\nAssume accountability for student retention, leaving no stone unturned to help students to re-register each term and remain enrolled in their academic programs\nFollow communication protocols and student success processes, smoothing communication with stakeholders including students, faculty, university administrators, and Everspring departments\nMonitor student activity, intervening quickly to connect with students who are not engaging in class\nParticipate in student orientation, ensuring that students get off to a good start in the programs and receive rapid answers to technology questions\nWork closely with multiple departments, including student services departments at our university partners, faculty, analytics, technology, curriculum, production, etc.\nPerform other duties, as assigned\nRequirements:\nBachelor’s degree required, preferred communications, education or psychology; Master’s degree preferred\n1 to 3 years of experience in higher education student advising, mentoring, teaching, or related area\nExperience advising online students over the phone highly preferred\nExcellent listening skills, including the ability to interact with others fluently using remote communication tools such as telephone, email, instant messaging, and social networks\nOutstanding oral and written communication and interpersonal relationship building skills\nStrong belief in the value of education for creating success in life\nSuperior ability with MS Office and computers (both Mac and PC), and especially with MS Excel \nComfort learning and using new technology systems\nFacility in conflict management and problem resolution\nAbout Everspring \nEverspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online. Everspring offers a range of full-service turnkey solutions, as well as standalone single service offerings, and innovative self-service products that enable universities to establish and maintain themselves as leaders in the digital delivery of education.\nBased in Chicago, Everspring serves a growing number of colleges and universities. Built In Chicago has named us one of the \"Best Places to Work\" since 2021 and we were also certified as a Great Place To Work® for four years consecutively, and are certified through May 2026.\nCompensation offered at Everspring will be determined by factors such as location, level, job-related knowledge, skills, and experience.\nPosition Location: Illinois\nThe annual base salary range for this position is: $50,000 to $55,000 \nWe offer benefits that include hybrid work arrangement, paid parental leave, medical, dental and vision insurance, FSA, HSA, employer-paid short-term and optional long-term disability, 401k with an employer match vested immediately, a generous PTO plan that accrues with tenure, professional development, tuition reimbursement program, discounted onsite gym, optional pet insurance and more!\nIf you need a reasonable accommodation during the application or recruiting process, please reach out to Everspring HR\nEEO Note: \nEverspring is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. 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