{"id":3031328,"url":"https://alion.io/job/eversys-media-operations-coordinator-technical-support-mw","title":"Media Operations Coordinator - Technical Support (M/W)","company":{"id":1951482,"name":"Eversys","domain":"eversys.com","url":"https://alion.io/company/eversys-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sierre, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-28T12:40:55Z","employer_posted_date":null,"last_verified_at":"2026-10-25T19:37:00Z","board_verified":false,"closed_at":"2026-10-25T19:37:00Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Media Operations Coordinator - Technical Support (M/W)For its Technical Support Team, in Sierre (VS), Eversys is looking for a Media Operations Coordinator (M/F). \nThe is a permanent contract reporting to the Technical Support Team Leader. 100% activity rate. \nThe main responsibilities for this role will be to help our clients/distributors to solve their questions regarding technical challenges with our machines, by managing the Level 1 tickets coming to our Technical Support Team. On this job, you will also be in charge of our documentation library for technical support, including videos management et video making. \n\nMedia Operations Coordinator - Technical Support (M/W)\n\nKey responsibilities:\n> Ticket Triage & First Response: Support the team by managing the initial triage of incoming tickets, resolving non-technical requests such as part number identification, documentation, and general information.\n> Telemetry & Asset Administration: Execute the day-to-day management of assets within the telemetry system and handle the creation and distribution of customer logins.\n> Video Production & Library Management: Shoot, edit, and organize technical \"how-to\" videos, working under the guidance of experienced technicians for technical accuracy.\n> Knowledge Base Management: Maintain the company knowledge base by writing and updating support articles to ensure information is accessible and current.\n> Operational Support: Provide administrative and logistical support to the team of trainers and technicians to ensure smooth department workflows.\nWhat you bring:\n> Education: Commercial CFC with technical affinity or Technical CFC with an interest in administration and media content.\n> Mandatory: Experience with video editing software and content management.\n> Strong willingness to be work with technical data, clients and colleagues.\n> Languages: French C2 and English B2 (written), every other language is an asset.\n> IT Skills: Comfortable working with IT tools\nWho is Eversys and what do we offer?\nWe have become a leader in the world of professional automatic coffee machines by developing innovative solutions inextraction methods and quality control of coffee products.\nOur vision is to bridge the gap between the traditional Italian coffee machine with the speed and electronic intelligence of the super-automatic machine. We provide products and services that bring real added value to our customers, a unique sensory cup experience, consistency, real-time connectivity, high productivity and ease of maintenance.\nWe export 97% of our production and are present in over 50 countries. Our overseas headquarters are located in England (Crawley, Sussex), Canada (Toronto), USA (NY), Asia (Singapore), China (Shanghai ), Middle East (Dubai).","description_format":"text","description_chars":2763,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T19:37:00Z"},{"event":"close","at":"2026-10-25T19:37:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/eversys-media-operations-coordinator-technical-support-mw","json_url":"https://alion.io/job/eversys-media-operations-coordinator-technical-support-mw.json","meta":{"generated_at":"2026-10-26T23:26:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1951482},"rest":"https://alion.io/mcp/rest/get_company?id=1951482"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feversys-media-operations-coordinator-technical-support-mw"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feversys-media-operations-coordinator-technical-support-mw"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feversys-media-operations-coordinator-technical-support-mw"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eversys-media-operations-coordinator-technical-support-mw\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feversys-media-operations-coordinator-technical-support-mw"}]}