{"id":4225258,"url":"https://alion.io/job/evertec-customer-service-trainer","title":"Customer Service Trainer","company":{"id":179433,"name":"Evertec","domain":"evertecinc.com","url":"https://alion.io/company/evertec","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Juan, Puerto Rico"],"countries":["PR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T07:34:02Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T12:55:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Short Description\nAt Evertec, we power the technology that connects millions of people and businesses across Latin America and the Caribbean. If you are looking for a place to innovate, grow, and make an impact, this opportunity is for you.\nAs a Customer Service Trainer, you will support the Service Center by preparing and delivering training for employees who handle inquiries and requests related to POS terminals. You will strengthen consistent and effective customer service through relevant learning materials, onboarding, refresher sessions, and participant evaluations.\nWhat will you do at this role?\nIdentiy training needs related to Service Center operations, products, services, customer service procedures, and system or process changes.\nDesign, develop, and update training materials, manuals, guides, and learning resources.\nCoordinate and deliver in-person, virtual, or hybrid training sessions for different employee groups.\nPrepare and refresh training programs when products, functionalities, procedures, policies, or Service Center tools change.\nEvaluate training effectiveness through metrics, assessments, and analysis of learning outcomes.\nMaintain current documentation and knowledge repositories while guiding employees on learning and development matters.\nWhat we are looking for\nExperience in training, facilitation, learning and development, human resources, or a related area.\nExperience designing and delivering training programs, developing educational materials, and evaluating learning outcomes.\nBachelor's degree in human resources, Education, Business Administration, Communications, or a related field.\nStrong communication, analytical, time-management, and basic computer skills.\n“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”\nPhysical Requirements\nEducation\nBachelor in Business Administration\nEXPERIENCE\nExperience in training, facilitation, learning and development, human resources, or related areas.\nExperience designing and delivering training programs.\nExperience developing educational materials and evaluating learning outcomes.\nCERTIFICATES AND LICENSES\nNo certifications or license needed.\nCompetencies\nAnalysis\nCommunication\nDocumentation","description_format":"text","description_chars":3280,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Financial Services","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-13T07:34:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/evertec-customer-service-trainer","json_url":"https://alion.io/job/evertec-customer-service-trainer.json","meta":{"generated_at":"2026-11-14T17:51:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20904,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179433},"rest":"https://alion.io/mcp/rest/get_company?id=179433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevertec-customer-service-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevertec-customer-service-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevertec-customer-service-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evertec-customer-service-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevertec-customer-service-trainer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4225258}},{"tool":"search_jobs","arguments":{"company":"evertecinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4225258},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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