{"id":2123279,"url":"https://alion.io/job/evertz-microsystems-tier-2-technical-support-evtoc-evertz-microsystems-limited","title":"Tier 2 Technical Support – evTOC - Evertz Microsystems Limited","company":{"id":58298,"name":"Evertz Microsystems","domain":"evertz.com","url":"https://alion.io/company/evertz-microsystems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:20:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T16:35:56Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Please submit your documents in English when applying for this position.\nWe’re looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.\nImportant note: \nThe role is currently remote. To support the position, we are in the process of setting up an on-site lab to ensure direct access to our solutions. A transition to a hybrid working model is planned in the longer term; however, this change will take time and is expected to occur no sooner than 1-2 years.\nWhat does it take to be a Broadcast Support Engineer:\nContributing to a mission-critical 24/7/365 environment, with potential for off-hours shifts and on-call duties\nProviding remote support to major Evertz customers across various time zones\nSolving problems by replicating user workflows and identifying effective solutions\nDocumenting departmental and technical procedures \nWhat you will learn:\nHow to act as a bridge between customers and our product development teams\nHow to serve as an expert-level specialist on highly complex technical issues\nHow to collaborate across multiple teams (engineering, QA, product) in a fast-paced, multinational environment\nHow to troubleshoot real-world scenarios involving software, network, and system-level issues\nHow to maintain customer satisfaction while handling escalations and technical challenges\nResponsibilities:\nRespond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.\nRegularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.\nRecommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.\nMaintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.\nDeveloping and setting up tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.\nParticipate in on-call duty.\n Requirements:To join our growing evTOC team you’ll need the following to make our team 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