{"id":1741377,"url":"https://alion.io/job/everway-customer-success-executive-2","title":"Customer Success Executive","company":{"id":4976,"name":"Everway","domain":"everway.com","url":"https://alion.io/company/everway","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia","Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-02T14:03:28Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-22T05:43:13Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Every mind is unique. Yet much of the world is still built for what’s considered \"normal,\" leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.\nOur careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most. \nOur people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.\nJoin us at Everway - together, we can unlock the full potential of every mind.\nAbout the role\nThe Customer Success Executive supports an assigned portfolio of education customers across K-12, Catholic Education Dioceses, TAFE and universities. You'll work with customers throughout their subscription, from onboarding and implementation through to ongoing adoption and renewal, helping them get value from Everway's products.\nYou'll build trusted customer relationships, deliver training and success activities, monitor customer engagement and identify where customers may need additional support. You'll also work with colleagues across Sales, Finance, Marketing, Product and Support to resolve issues, support renewals and contribute to a positive customer experience.\nSuccess in this role is measured through customer satisfaction, product adoption, retention and renewal performance.\nMain responsibilities\nIn this role, you will:\nManage day-to-day relationships with an assigned portfolio of education customers, understanding their objectives, priorities and success measures and maintaining accurate customer records and account plans.\nSupport customers through onboarding and implementation, coordinating with customer IT teams and internal colleagues to address deployment barriers and deliver onboarding sessions and product training.\nCoordinate proactive customer engagement throughout the lifecycle, including scheduled touchpoints, success reviews, monthly communications and Quarterly Business Reviews where appropriate.\nMonitor customer health, adoption and usage through business intelligence platforms including Tableau, identifying trends and potential risks and contributing to customer success plans.\nRespond to customer enquiries, deliver product demonstrations, training and best-practice guidance, and connect customers with relevant learning resources and product updates.\nSupport retention and renewal activity by preparing customers for renewal, identifying potential risks and working with Sales and Finance to progress renewals.\nIdentify potential cross-sell and upsell opportunities based on customer needs, objectives and product usage, sharing relevant opportunities and customer context with the appropriate Business Development Manager.\nCreate and deliver customer webinars, training and enablement materials, and contribute to newsletters, product updates, success stories and other customer-facing content.\nGather customer feedback and collaborate with Sales, Marketing, Product and Support to improve customer outcomes and the wider customer experience.\nRepresent Everway at customer meetings, conferences, exhibitions and events, including customer-site visits and travel of up to 20%.\nEssential criteria\n1+ years of experience in a customer-facing educational technology role, such as customer success, account management or sales.\nExperience supporting customer onboarding and delivering customer or product training.\nExperience analysing customer data and identifying trends.\nExperience building and maintaining effective customer relationships.\nAble to manage customer activities, follow up appropriately and maintain accurate records.\nAbility to work independently and take initiative \nCommunicates clearly and effectively with customers through meetings, customer-facing content, webinars, training and events.\nDesirable criteria\nExperience in a customer-facing SaaS or subscription-based role within education.\nExperience using CRM systems.\nExperience supporting customer success and engagement activities.\nExperience using business IT tools such as Google Workspace, Microsoft 365, Calendly or Outreach.\nJoin our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!\nWe are committed to providing a Drug-Free Workplace for all employees.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.\nYou can view our Recruitment and Selection Policy here.\nPlease click the link for our Privacy Notice","description_format":"text","description_chars":5448,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Flexible time off"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-03T03:30:19Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.667,"p_room":0.55,"age_days":19,"expected_fill_days":16,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/everway-customer-success-executive-2","json_url":"https://alion.io/job/everway-customer-success-executive-2.json","meta":{"generated_at":"2026-10-22T09:14:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4976},"rest":"https://alion.io/mcp/rest/get_company?id=4976"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverway-customer-success-executive-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverway-customer-success-executive-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverway-customer-success-executive-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everway-customer-success-executive-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverway-customer-success-executive-2"}]}