{"id":1296565,"url":"https://alion.io/job/everytable-partner-success-manager","title":"Partner Success Manager","company":{"id":2607321,"name":"Everytable","domain":"everytable.com","url":"https://alion.io/company/everytable","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":58,"open_postings":10,"ghost_share":0.7,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["City of Industry, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70304,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:51:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-26T13:52:26Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Partner Success Manager I Roles & Responsibilities\nReports to: Sr. Director of Customer Success\nPosition Overview:\nThe Partner Success Manager (PSM) is responsible for actively managing an assigned portfolio of Food\nService partnership accounts. The PSM will have ownership over each account assigned, is expected to\nexecute on all required operations and foster a positive partner experience. The PSM will cultivate and\nexpand business opportunities for long-term growth within the Partner Success Team. The PSM will\noperate and collaborate cross-functionally with several internal Everytable teams to ensure proper\nexecution of scheduled food service and the overall success of each partnership.\nResponsibilities:\nManage and serve as primary point of contact for a portfolio of Institutional Food Service\npartnership accounts\nCollaborate with Strategic Partnerships/Business Development team to implement and on-board\nnew food service accounts -- coordinate and oversee service launch, follow up with partner post-\nlaunch for feedback and to address additional support needs.\nUnderstand partners’ unique food service needs, making knowledgeable recommendations,\naddressing partner requests, concerns and/or changes to program.\nThrough thoughtful and frequent communications, the PSM will build and nurture long-term\nrelationships with each partner and become a trusted source of support.\nIdentify common service failures and adjust menu planning and account settings to eliminate\nthem -- collaborate with management and internal teams as needed to accomplish alignment with\npartner’s needs to the best of our ability.\nFrequently engage with high-priority partners to identify and adequately address unmet needs.\nPSM will execute on weekly deliverables including but not limited to menu planning and order\nprocessing, invoicing, updating account information (as needed), and communicating with internal\nteams to ensure accuracy on orders and deliveries.\nPSM will be responsible for addressing operational requirements and customer needs throughout\nthe week, remaining available early mornings and weekends if necessary to troubleshoot issues\nto fulfill these duties\nAnalyze product COGS to ensure profitability when creating weekly/monthly menu selection for\neach partner account.\nServe as the point of contact for the partner administrators, their staff, and internal Everytable\nteams for each Food Service account.\nAttend and participate in team meetings, voicing challenges, opportunities for improvement, and\npotential solutions that require management support & escalation.\nBuild strong internal working relationships with cross-functional teams to drive partner success\ngoals: business development, strategic partnerships, fulfillment, finance, logistics, and marketing.\nWhen order or delivery issues arise, lead the recovery coordination by making knowledgeable\ndecisions and communicating clearly with internal teams/leaders.\nAccurately process weekly and monthly invoices for all food service partner accounts -- execute\nduties by weekly deadlines, and collaborate with Everytable Finance team to resolve\nbilling/payment related questions, discrepancies, and collections challenges.\nIdentify opportunities for additional business within existing partnerships, and collaborate with\nStrategic Partnerships/Business Development for new contract and renewal processes, obtaining\nnecessary information for SP/BD to provide appropriate and timely proposals.\nMentor, train, and serve as a supportive resource with any new Partner Success team members.\nHit or exceed KPIs and/or financial performance as set forth by Director of Partner Success (ie.\nsite visits, menu COGS, marketing initiatives, special projects).\nAchieve 90% account retention through the life of Food Service contracts -- mitigate churn\nthrough creative problem solving.\nPosition Requirements:\nMinimum 5+ years in account management, customer success, and/or B2B sales\nCustomer obsessed mentality -- strives to meet and exceed customer expectations\nWillingness to experiment with processes, and desire to build something new\nThrives in a dynamic work environment-- ability to manage multiple projects, tasks, and\nprioritize their time and responsibilities while meeting deadlines and customer needs\nProficiency working with data and spreadsheets (Excel, Google sheets)\nExcellent verbal and written communication skills -- comfortable communicating with\nindividuals at all levels within an organization\nCreative problem solver -- collaborates with others and hustles to find solutions\nInterested in data analytics - able to identify trends and implement data-driven solutions\nto best serve customer needs and goals\nExperience in food service operations -- knowledge of food tech & logistics a plus\nEnthusiastic team player mindset -- quickly builds and maintains trust among colleagues\nIf hired, we require all employees to be vaccinated against COVID-19, unless a medical\nor religious accommodation is needed as determined on a case by case basis.\nCompensation & Benefits\nBase salary commensurate with experience\nFull health benefits including medical, dental, vision\nEmployee discount\nEligibility for 401k plan\nEverytable is proud to be an equal opportunity workplace. We are committed to equal\nemployment opportunities regardless of race, color, ancestry, religion, national origin, sexual\norientation, age, citizenship, marital status, disability, gender identity or Veteran status. We\nencourage women, people of color and LGBTQ people to apply. Everytable is a Fair Chance\nemployer and will consider qualified applicants with arrest and/or conviction records for\nemployment.\nIn accordance with Everytable’s duty to provide and maintain a workplace that is free of known\nhealth and safety hazards , the Company has adopted a mandatory COVID-19 vaccination\npolicy to safeguard the health of its employees and its customers. As such, the Company\nrequires that all employees be fully vaccinated against COVID-19 upon hire. For the purposes of\nthis policy, “fully vaccinated” shall mean two weeks have passed since: (i) applicant obtained\ntheir second dose in a 2-dose series, such as the Pfizer or Moderna vaccines; or (ii) applicant\nhas obtained a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Applicants\nshall submit proof of vaccination either with their application or as part of their onboarding\nprocess\nIn the event that an applicant requires a reasonable accommodation due to a disability or a\nsincerely held religious belief, the Company will provide an accommodation to the extent it can,\nif the applicant is hired.","description_format":"text","description_chars":6616,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Meat & Poultry","Grains, Cereals & Pasta"],"lifecycle":[{"event":"open","at":"2026-09-26T09:28:58Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.568,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:39","stale_co","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/everytable-partner-success-manager","json_url":"https://alion.io/job/everytable-partner-success-manager.json","meta":{"generated_at":"2026-09-29T02:05:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1725,"day_limit":5000,"remaining_today":3275,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}