{"id":2997805,"url":"https://alion.io/job/everywhen-account-handler-2","title":"Account Handler","company":{"id":668740,"name":"Everywhen","domain":"everywhen.co.uk","url":"https://alion.io/company/everywhen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":77,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Telford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":1370},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T15:27:42Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-04T22:50:18Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Are you organised, customer-focused and looking to build a career within insurance? We're looking for an Insurance Administrator / Broking Support Assistant to join our team and provide essential support to our Account Handlers while delivering excellent service to our clients and insurer partners.\nWhat You'll Be Doing\nIn this varied and fast-paced role, you'll support the day-to-day administration of our insurance operations, ensuring tasks are completed accurately, efficiently and in line with regulatory requirements.\nKey responsibilities include:\nAnswering incoming calls from clients and insurers\n\nProcessing policy adjustments, including vehicle and driver changes\n\nHandling driver referrals and policy declarations\n\nCompleting diary tasks and administrative activities\n\nIssuing insurance documentation and client correspondence\n\nProcessing invoices and client refunds\n\nUpdating customer records and insurance databases\n\nSupporting credit control activities and payment collections\n\nLiaising with insurers, finance providers and colleagues\n\nManaging incoming queries and providing excellent customer service\n\nCompleting questionnaires, letters of indemnity and other documentation\n\nMaintaining accurate records and ensuring regulatory compliance\n\nKeeping up to date with training, industry developments and product knowledge\n\nProviding cover and support for team members when required\n\nWhat We're Looking For\nWe're seeking someone who is:\nHighly organised with excellent attention to detail\n\nComfortable managing multiple tasks and priorities\n\nA confident communicator with strong customer service skills\n\nAble to work independently and as part of a team\n\nProactive and able to use their judgement when making decisions\n\nProfessional and committed to delivering high standards of work\n\nSkills & Experience\nPrevious administration or insurance experience is desirable\n\nStrong communication and relationship-building skills\n\nGood IT skills and confidence using multiple systems\n\nAbility to prioritise workload and meet deadlines\n\nExperience dealing with customers and external stakeholders\n\nUnderstanding of FCA regulations and insurance processes would be advantageous\n\nWhy Join Us?\nYou'll become part of a supportive team where you'll receive ongoing training, develop your insurance knowledge, and have opportunities to grow your career within a well-established and respected business.\nIf you're looking for a busy and rewarding role where no two days are the same, we'd love to hear from you.\n#AIB #LI-NW1 #LI-Hybrid INDX1\nEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.\nIf your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.\nAs an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.\nPlease note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. \nNote to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.\nClick here here to see our standard benefits page","description_format":"text","description_chars":3890,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-21T11:18:04Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.323,"p_room":0.75,"age_days":26,"expected_fill_days":36,"reasons":["conf:1","stale_co","evergreen","win:late"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/everywhen-account-handler-2","json_url":"https://alion.io/job/everywhen-account-handler-2.json","meta":{"generated_at":"2026-11-05T01:11:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1369,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668740},"rest":"https://alion.io/mcp/rest/get_company?id=668740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverywhen-account-handler-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverywhen-account-handler-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverywhen-account-handler-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everywhen-account-handler-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverywhen-account-handler-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2997805}},{"tool":"search_jobs","arguments":{"company":"everywhen.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2997805},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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