{"id":2997806,"url":"https://alion.io/job/everywhen-account-handler-3","title":"Account Handler","company":{"id":668740,"name":"Everywhen","domain":"everywhen.co.uk","url":"https://alion.io/company/everywhen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burgess Hill, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T09:28:50Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-27T11:32:41Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"The role of the Account Handler is to provide office-based support to an Account Executive in the day to day running of the personal lines client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals.\nThe Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.\nKey Responsibilities\nEnsure the smooth running of assigned portfolio on a day-to-day basis\n\nAchieve agreed retention rates\n\nAchieve cross selling and referral targets\n\nDevelop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels\n\nBe the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources\n\nIndependently respond to queries from both clients and insurers in a pro-active manner\n\nResolve any identified discrepancies in provider documentation before sending to clients\n\nMaintain client records and data in line with our systems and protocols\n\nProvide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.\n\nWhat are we looking for?\nEssential - Background in Commercial Insurance, such as Office & surgeries, commercial combined, contractors combined, property owners and fleet\n\nIdeal - PI, MLP and Cyber experience\n\nExcellent communication and interpersonal skills\n\nProactive attitude, with the ability to use initiative\n\nThe ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail\n\nEffective teamworking skills\n\nInfluencing and negotiation skills\n\nResilience, to enable you to deal with problems and constructive criticism\n\nIn return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:\nHoliday entitlement of 26 days plus bank holidays\n\nOpportunity to progress your career across the entire Everywhen family\n\nGain CII or ACII qualifications to boost your knowledge and career prospects\n\nPensions scheme for when you feel it’s time to retire\n\n24-hour support for physical and mental wellbeing\n\n1 days paid volunteering day to give back to our communities\n\nThe Spotlight Awards, where we shine a light on the brightest talent across our group\n\nSo, what are you waiting for? Apply today and one of our team will be in touch.\n#AIB #LI-NW1 #LI-Hybrid INDX1\nEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.\nIf your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.\nAs an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.\nPlease note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. \nNote to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.\nClick here here to see our standard benefits page","description_format":"text","description_chars":4008,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-21T11:18:04Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.309,"p_room":0.9,"age_days":20,"expected_fill_days":36,"reasons":["conf:11","stale_co","evergreen","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/everywhen-account-handler-3","json_url":"https://alion.io/job/everywhen-account-handler-3.json","meta":{"generated_at":"2026-10-27T19:23:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668740},"rest":"https://alion.io/mcp/rest/get_company?id=668740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverywhen-account-handler-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverywhen-account-handler-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverywhen-account-handler-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everywhen-account-handler-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverywhen-account-handler-3"}]}