{"id":1966462,"url":"https://alion.io/job/everywhen-client-service-manager","title":"Client Service Manager","company":{"id":668740,"name":"Everywhen","domain":"everywhen.co.uk","url":"https://alion.io/company/everywhen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":737},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T16:16:57Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T22:44:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re on the hunt for a talented Insurance Client Services Manager who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships.\nAs a Client Services Manager you will be responsible for the day-to-day management of the Enterprise team and manage and maintain in the capacity of Account Handler own designated portfolio of clients to the highest standards\nSo, what does the role of a Client Services Manager here involve?\nResponsible for the day-to-day management of your team and supporting your Team Director who will maintain overall responsibility for the book of business\nEnsuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures\nResponsible for management administration for Account Handlers (holidays, sickness, absence)\nEstablish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team\nDeal with performance issues for the team and conduct matters quickly and appropriately\nResponsible for the setting of personal training plans and carrying out appraisals for your direct reports\nAs part of the Account Handler role you will provide a quality service to existing clients, covering all aspects of their insurance arrangements; advise, review, arrange and secure the appropriate cover at a competitive premium.\nDeal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions\nDeal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience.\nWhat experience does a Client Services Manager need?\nIt’s essential that you have extensive insurance broking experience as you will be offering a complete commercial experience to existing customers. You will have the ability to prioritise and organise own workload to ensure deadlines are adhered to. You need to have excellent relationships skills, have enthusiasm and be a problem solver.\nIt would be advantageous if you have some team leader or people management experience.\nIn return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:\nHoliday entitlement of 26 days plus bank holidays\n\nOpportunity to progress your career across the entire Everywhen family\n\nGain CII or ACII qualifications to boost your knowledge and career prospects\n\nPension scheme for when you feel it’s time to retire\n\n24-hour support for physical and mental wellbeing\n\n1 days paid volunteering day to give back to our communities\n\nThe Spotlight Awards, where we shine a light on the brightest talent across our group\n\n#AIB #LI-TM1 #LI-Hybrid\nEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.\nIf your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.\nAs an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.\nPlease note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.\nClick here to see our standard benefits page","description_format":"text","description_chars":4074,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T17:37:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:3","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/everywhen-client-service-manager","json_url":"https://alion.io/job/everywhen-client-service-manager.json","meta":{"generated_at":"2026-10-10T01:42:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3052,"day_limit":5000,"remaining_today":1948,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668740},"rest":"https://alion.io/mcp/rest/get_company?id=668740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverywhen-client-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverywhen-client-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverywhen-client-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everywhen-client-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverywhen-client-service-manager"}]}