{"id":1539618,"url":"https://alion.io/job/everywhen-customer-service-advisor-3","title":"Customer Service Advisor","company":{"id":668740,"name":"Everywhen","domain":"everywhen.co.uk","url":"https://alion.io/company/everywhen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brierley Hill, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T14:36:22Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T12:05:50Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":16},"description":"Location: Footman James- Waterfront Business Park, Brierley Hill\nSalary: £25,030 + generous quarterly bonus (OTE up to £29,030)\nHours: Full-time on a rota basis between 9am-6pm, plus one Saturday in every three (Time given back in lieu)\nWhy You’ll Love It:\nFull training and ongoing support\nFlexible working that fits around your life\nHybrid working after successful 4-month probation\nCareer growth + industry qualifications (CII or ACII)\n26 days holiday + 8 bank holidays (increasing with service)\nWork with Everywhen (formerly Towergate & Ardonagh), the UK’s largest independent insurance broker\nWhat You’ll Be Doing:\nHandling inbound and outbound calls in a busy contact centre environment\nSupporting customers with existing business quotes, supporting sales alongisde general inquires you will also deal with motor insurance queries\nDelivering a highly customer-focused service every time\nBalancing sales, retention, and productivity targets\nBonus is paid quarterly based on performance across sales, retention, and productivity.\nTraining & Working Pattern:\nStart date: 8th December 2026\nFull training provided (office-based initially)\nHybrid working available after successfully completing probation (4 months)\nInterviews: Taking place soon - early applications encouraged!\nApply now and let’s have a conversation about the hours that work for you.\n#AIB #LI-RK1\nINDX1\nEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.\nIf your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.\nAs an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.\nPlease note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. \nNote to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.\nClick here here to see our standard benefits page","description_format":"text","description_chars":2726,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-30T20:38:23Z"},{"event":"close","at":"2026-10-06T13:52:03Z"},{"event":"reopen","at":"2026-10-12T17:41:54Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.765,"p_room":0.9,"age_days":16,"expected_fill_days":38,"reasons":["conf:65","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/everywhen-customer-service-advisor-3","json_url":"https://alion.io/job/everywhen-customer-service-advisor-3.json","meta":{"generated_at":"2026-10-16T07:51:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668740},"rest":"https://alion.io/mcp/rest/get_company?id=668740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverywhen-customer-service-advisor-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverywhen-customer-service-advisor-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverywhen-customer-service-advisor-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everywhen-customer-service-advisor-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverywhen-customer-service-advisor-3"}]}